Tech 1 - Deployment - Pomeroy Technologies

Job description:


* Responsible for performing installation of hardware, hardware diagnostics, maintenance, and repairs, including multi-vendor maintenance with customer satisfaction and asset management as additional areas of responsibility.
• Requires customer interaction while performing repairs, installations, etc.
• Requires excellent interpersonal and relationship skills, and an innovative approach to problem-solving.
• A commitment to quality and customer service also required.
• Loading and unloading of parts, tools and equipment required.
• An Associates degree in electronics or computer technology is preferred; equivalent experience is acceptable.

General Function: Under general supervision, the Deployment Tech II processes outbound Deployment Orders and required paperwork in a timely manner according to established procedures. Using documented procedures, program applications via dial up or IP into Point of Sale terminals, troubleshoot and delivery of goods to correct area of Deployment. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. * Record all unit failures onto paper documentation and into the problem order tracking system, reporting any informational discrepancies. * Box, palletize and move equipment. * Support other functions within the department by performing as a Functional Downloader, scanner, and close-out. * Work within quality control standards, maintain a neat clean and orderly workstation, and adhere to all safety standards. * Perform other duties as assigned by management. Supervisory Responsibilities: * None. Minimum Knowledge, Skills and Abilities required: * Previous experience in equipment/ supply inventory position preferred. * Good communication skills * Ability to multi-task * Detail-oriented * Ability to work in a fast-paced environment * Demonstrated computer skills * Ability to prioritize * Good customer service skills * Ability to work with little or no supervision * Some POS equipment experience preferred * High School Diploma required Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. * Must be able to lift over 50 pounds Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. IncuSpecificmbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. Other Specific Job Qualifications and/or Duties Net

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled