Team Shift Leader - Front of House - Chick-fil-A

At Chick-fil-A Washington (PA), we believe everyone should love coming to work because they feel known and cared for, believe work is meaningful, and get to pursue excellence together.

Team Shift Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. As a Front of House Team Shift Leader, you will be responsible for supervising all guest-facing operations and team members for an entire shift. Shift leaders are expected to lead the entirety of the opening or closing shift and may be assigned to also complete all opening or closing tasks in the absence of a manager, following established procedures.

Position Type:

• Full-time and Part-time

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• A Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

Responsibilities include:

• Ensures that Team Members read tickets to accurately prepare all orders.
• Ensures that Team Members are extremely accurate with weights and measurements for all food items.
• Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Ensures that workstations are clean at all times.
• Ensures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all company policies and procedures.

Requirements:

• Minimum 16+ yrs old
• Available for at least 12 hours per week and able to work Saturdays
• Consistent and reliable
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task under pressure
• Works well independently and in a team environment
• Willing and able to work a flexible schedule
• Able to lift and carry 50 lbs on a regular basis
• Able to stand for long periods of time

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Here at Chick-fil-A Washington (PA), we strive to be grateful people on a mission to deliver happiness and win customer hearts every day.

Job Type

Schedule