Team Server - The Bench (Full Time & Part Time) - Pebble Beach

Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.

Job Summary:

The Team Server will be working within a team environment, coordinating the guests' dining experience from start to finish. Ensure all guests receive immediate, personalized and professional attention. Ideal candidate will possess an outgoing, dynamic personality with a positive attitude. Must contribute to a team environment by taking orders, delivering food, restocking plates/silverware, clearing tables and resetting tables, and assists the restaurant team to ensure guests have an excellent dining experience.

Essential Duties & Responsibilities:

• Stock side station with juices, tea, ice and waters.
• Set-up work station tables with china, glass, silver, condiments, flowers and napkins.
• Set tables, including tablecloth, flatware, china, centers and all other necessary items. Clear table of all necessary items and reset at a quick pace.
• Stock stations, to include linen, and maintain their order and cleanliness.
• Stock and polish silver. Check glassware and silver, inspecting for spots, residual soap and finger prints.
• Keep ice bins in kitchen, at bar and on floor full, returning ice scoop to proper location.
• Make coffee and ensure that pots are full, properly marked and polished.
• Stock adequate numbers of coffee cups and saucers in side stations, checking that they are clean and free of stains.
• Check and maintain the stock of B & B's, caddies, creamers, clean towels, share plates, water glasses and water bottles.
• Carry trays of dirty dishes to dishwasher and unload/rack properly.
• Ensure coverage of the entrance, greeting arriving guests and thanking those that are leaving.
• Check all menus for cleanliness and accuracy.
• Answer the telephone, take reservations and give directions to restaurant.
• Resolve guest problems whenever possible and directly communicate with manager.
• Bring guests' needs to the attention of appropriate dining room staff or management.
• Greet guests immediately upon being seated and offer beverages.
• Answer questions regarding style, presentation, quality and price of all food and beverages.
• Take the guests' food and drink orders.
• Check identification of any guest whose age appears to be younger than 30, abiding by A.B.C. liquor laws responsibly.
• Open bottle and pour wine, refilling glasses for wine, water and other beverages as needed.
• Monitor alcohol consumption and behavior of guests alerting a manager of any intoxicated or questionable guests.
• Observe guests' progress and respond in a timely way to their needs.
• Place orders on a tray in kitchen with necessary condiments, carry orders to the table and serve to the correct person.
• Strive to increase the guest check through suggestive sales techniques and alternatives.
• Prepare guest check using point of sale system, collect and process payment correctly.
• Maintain tables and station cleanliness, tidiness and order. Clean up all spills immediately.
• Close side work by cleaning area, re-stocking supplies and refilling condiments.
• Prepare back kitchen, stock supplies, make coffee and buff tables.
• Set-up and break down special events, to include moving tables, chairs and other furniture as necessary.
• Complete closing reports per shift and accounting of cash, receipts, credit card vouchers and all other closed checks for cashier depositing and night audit drops.
• Remove used dishes and maintain tables during meal by replacing utensils as necessary and refolding napkins.
• Transport food from kitchen to table in restaurant.
• Ensure general housekeeping, including cleaning of fixtures, appliances, counters, dusting, and sweeping.
• Follow Pebble Beach Company cash handling policies and procedures.
• Comply with all Pebble Beach Company safety, health and general policies and procedures.

Absolutely Required Skills:

• Excellent customer service skills.
• Must be available to work flexible shifts, including weekends and holidays.
• Food Safety and RBS certifications.
• High school diploma or equivalent.

Desired Skills:

• Previous serving experience preferred.
• Knowledge of point of sale system helpful.

Why work for Pebble Beach Company:

• Competitive Pay: $16.00/hour plus gratuity.
• Benefits. Benefits are provided by the Unite Here Local 483 Union* and include health and retirement.
• We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

* Union employees are required to pay applicable Union dues.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.