Team Manager - Panera Bread
West Hartford, CT 06117
About the Job
Team Manager Job Purpose:
Team Managers assist in managing the overall operations of the bakery-cafe to ensure company standards are maintained and continually improved. They run great shifts and are accountable for specific Area of Responsibilities such as Food Cost or Channel operations (Drive Thru, Delivery, Catering, etc.). They are part of the cafe’s management team and report directly to the General Manager/Operating Partner.
As a Team Manager, they will be ready to help with a variety of duties, working on the front lines to ensure great working environments for our Retail Team Members and excellent service for our customers.
Duties & Responsibilities:
Maintain Quality Bakery-Cafe Operations While Ensuring Customer Satisfaction
• Understands the business and is able to drive results through coaching and leading the Team.
• Meet sales goals through motivating the team, executing Foundational Processes, and achieve targeted results (SOS, order accuracy, and cafe health through disciplined OI process).
• Maintain a clean and well-maintained environment.
• Demonstrate proficient company and product knowledge.
• Uphold and coach achievement of Food Safety standards.
• Create relationships with customers to provide exceptional customer service.
• Safeguard the team by maintaining a healthy and safe workplace, environment and culture.
Management and Development of Team Members:
• Display people leadership through staffing, deployment, training and talent management/succession planning.
• Support the AGM and GM to create strong Team Member engagement and environment.
• Provide cafe leadership through managing performance, communicating to Team Members and escalating issues as needed.
Financial Contribution:
• Being a steward of People, the Cafe Environment, Guest Service and Cost Balancing by setting a positive example, drive understanding and recognize achievement.
• Adhere to cafe systems and processes to accomplish shift and Specialist goals.
• Follow company policies and procedures and comply with all state and federal regulations.
Working Conditions:
• This role requires flexible hours including nights and weekends in a faced paced environment with shifting priorities.
• This role requires the ability to keep cool under pressure and deal with multiple types of people in a calm and fair manner.
• While performing this job, the incumbent is regularly required to stand, sit, talk hear in a loud environment.
Qualifications:
• 1+ year(s) of restaurant management experience preferred
• Basic food safety understanding and practice
• Shows interest in working towards Assistant General Manager Career Path, or is willing to continuously learn and develop in their role.
• Proven ability to direct, motivate, and develop others in a fast-paced environment
• Minimum age -- 18 years of age
• Ability to pass background check
We are Panera Bread
And we believe that good food, food you can feel good about, can bring out the best in all of us. Food served in a warm, welcoming environment, by people who care. To us, that’s good eating and that’s why we’re here.
Would you like to know more about our company, how we got started and who we are? These pages offer an overview of Panera Bread, from a history of the company to biographies of our management team, to a listing of recent awards and recognition.