Team Leader, Third Party Origination Account Management - Spring EQ LLC

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

At Spring EQ, we:

• Strive to make every customer interaction a great one.
• Recognize behind every loan is a person or family trusting us to handle a significant financial transaction.
• Work hard and have fun to get the job done.
• Interact on a first-name basis and recognize each team member's unique value.
• Encourage ways for our team members to learn, develop, diversify, and grow with Spring EQ
• Promote our team members so they can share their knowledge with others.   
• Innovate, innovate, innovate.
• Create and embrace the latest technology.  
• Simplify constantly, challenging every process we use to accomplish our goals better.
• Build a strong company culture and foster an environment of togetherness, support, and accountability.

Spring EQ is seeking a full time, experienced  Team Lead for our Third Party Origination Operations  Account Management team in Mount Laurel, NJ.   The Team Lead will be a subject matter expert and first line supervisor for the account management/processing department.

The ideal candidate will have successful experience providing guidance for processing home loans, responsibility for distribution of work, reviewing pipelines, and first hand knowledge of  performance coaching. He or she will serve as an escalation contact to help solve system and process issues that arise.

• Provide assistance to the team of loan processors
• Coach and develop loan processors
• Monitor job performance of loan processors
• Oversee processor pipelines
• Assist on loan files when processors are out of the office
• Work cross-functionally with sales, underwriting & closing on escalations
• Identify opportunities for process improvements
• Spot check loan files for quality submissions to underwriting and provide feedback
• Maintain a scaled down pipeline of 5 to 10 loans
• Other duties as assigned

• Minimum of 5 years working in the home lending industry
• Minimum of 3 years as a Loan Processor required
• Minimum of 2  years team lead experience a plus
• Working knowledge of mortgage compliance regulations
• Experience with Conventional loans
• The ideal candidate will have a self-starter mentality with the ability to solve open ended business challenges
• The ideal candidate will enthusiastically contribute to a culture of innovation and continuous improvement
• The ideal candidate will know how to collaborate with team members in a remote environment while also working independently with minimal supervision
• Time is money – At Spring EQ we recognize the importance of working with a sense of urgency. Ideal candidates will possess the ability to thrive in a fast-paced, team-oriented environment
• Spring EQ values personal excellence, integrity and accountability – we need candidates who demonstrate these qualities in their everyday lives