Team Leader ("Shift Leader") - Chick-fil-A
Lee's Summit, MO 64086
About the Job
Do you love Chick-fil-A and love people? Would you love to lead a team of awesome people?
If you have leadership skills and love leading a group then you might be a fit for the Team Lead role at Chick-fil-A.
At Chick-fil-A, a Team Leader is one who leads others by example, who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They care about people and invest in the people on their team. They also have strong character, take initiative and work with a sense of urgency at all times.
Our Team Leaders are responsible for supporting senior leadership by leading their shift with excellence, coaching and teaching team members and ensuring operational excellence so our guests experience fast, accurate and friendly service and delicious food!
A Team Leader’s main areas of focus are ensuring the team members are positioned for success and ensuring that their team is completing tasks with excellence so that the restaurant runs effectively and coaching / developing team members. Team Leaders lead by example and set the tone that others will follow.
Responsibilities of all Team Leaders:
- Ensure food safety at all times. Food safety is our top priority!
- Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant
- Set the tone for a shift, acting as a role model for our team
- Coordinates the training of new hires during their shift
- Are friendly and can-do in their attitude and outlook
- Encourage the team members and demonstrate teamwork themselves by serving others
- Communicate with kindness, respect and professionalism to team members, managers and guests
- Run breaks while ensuring coverage and continuous operational excellence
Team Leaders in the Front of House:
- Ensure guests are well taken care of inside and in the drive thru
- Offer immediate and respectful responses to Guest's needs
- Oversee the counting of cash drawers and finalize day
- Ensure our outside order takers are cared for (rotations, equipment & clothing, safety, etc.)
Team Leaders in the Back of House:
- Oversee food quality throughout the shift
- Ensure food safety is strictly adhered to at all times
- Ensure all catering orders are promptly fulfilled
- Spanish language skills are very helpful but not required
Qualifications and Requirements:
- Smile (seriously - if you're not a cheerful person we are not a good fit for you)
- Professional in demeanor, speech and grooming
- Honest. Has strong integrity and is a role model to others
- Absolutely reliable and on time
- Enjoys working in a fast-paced environment - we are very busy!
- Strong people skills with a desire to serve others, especially the Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Leadership skills - like problem solving, leading others with respect and optimism, organized, capable of multi-tasking and stays cool under pressure
- Prior experience is helpful but not required (like experience in another business as a shift lead, crew lead, supervisor, team lead, or assistant manager)
Our Benefits Include:
- A fun work environment where you can positively influence others
- Support of experienced, professional Directors at all times. You are never the only leader on shift.
- Flexible scheduling (and closed on Sundays!)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Access to health, dental and vision insurance
- Retirement! If you're 21 and work 1,000 hours we contribute $ to a 401k for you.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.