Team Leader from Epitec, Inc.

JOB SUMMARY:

• Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives.

RESPONSIBILITIES:

• Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.

• Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.

• Select, train, develop, appraise and counsel support staff personnel.

• Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.

• Monitor and analyze proficiency and quality efforts subordinate personnel.

• Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration.

• Recommend and implement new or improved systems which will enhance or expedite work.

REQUIRED EXPERIENCE:

• Bachelor's Degree in related field preferred.

• A minimum of 60 college credits is required.

• Three (3) years customer service experience.

• Two (2) years’ experience in a leadership role required.

SKILLS AND QUALIFICATIONS:

• Ability to learn and retain information at a fast pace preferred.

• Strong organizational, planning, analytical and communication skills.

• Other related skills and/or abilities may be required to perform this job.

• Language skills, mathematical skills and reasoning ability.