Sentara Health is hiring a Team Lead,, Specialty Pharma at Sentara Norfolk General Specialty Pharmacy in Norfolk, VA!

Shift: Full Time (40 hours)

Work hours: Rotating 8 hour shift but M-F day shift (0800 – 16:30, 08:30- 17:00, 09:30- 18:00 and occasional Saturday between 8:30 to 5pm.

Location: Sentara Norfolk General Hospital in Norfolk, VA

Job responsibilities:

The SNGH Case Management Pharmacy Technician Team Leader routinely interacts with specialty pharmacy patients with complex medication needs requiring high-touch care and follow-up under the direction of a pharmacist. The team leader is an experienced technician with a working knowledge of both the SNGH Case Management Pharmacy Technician I and Technician II tasks. This leader will serve as a role model to fellow pharmacy technicians and is expected to lead, coordinate, train, coach, and help develop the technician team working in the call center and/or fulfillment centers. In addition, the team leader has a thorough working knowledge of the computer systems and workflow processes within the specialty pharmacy and is expected to identify and work collaboratively to resolve IT or telecommunication-related concerns as they arise. The team leader collaborates with the management team regarding team meetings/huddles; works to improve processes; serves as an advocate for the staff; and creates/maintains the team's schedule. The TL serves as an escalation source for customer service complaints, reviews calls, and prescription metrics, and provides input to management regarding pharmacy performance.

Required qualifications

• Virginia Pharmacy Technician License REQUIRED

• 3 years Pharmacy Technician Experience REQUIRED

• Preferred experience with specialty pharmacy, long-term care, outpatient pharmacy, and outpatient clinic.

Preferred qualifications:

• PTCB or NHA certification preferred

WHO SENTARA IS

Sentara Healthcare is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering more than 500 sites of care including 12 hospitals, PACE (Elder Care), home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan.  The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years.  U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years.  Sentara offers professional development and a continued employment philosophy!

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Parental and Caregiver Leave, Educational Assistance, Emergency Back-Up Care and other family benefits, a 401k/403B with matching funds, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more. 

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. 

We welcome you to be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity.  Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Keywords: Pharmacy, Specialty Pharmacy, inpatient, outpatient, PTCB, NHA, Team Lead

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• Certified Pharmacy Technician (CPhT) - Certifications - Pharmacy Technician Certification Board (PTCB)

• High School Grad or Equivalent

• Pharmacy Technician 3 years

• Service Orientation
• Mathematics
• Critical Thinking
• Complex Problem Solving