Team Lead - Radiology Registration-- Full Time - Boston Medical Center

Position: Team Lead - Radiology Registration

Department: Radiology

Schedule: Full Time

POSITION SUMMARY:

Reporting to the Team Coordinator, Radiology Registration, the Team Lead assists in the planning, supervising, coordinating, and direction of day to day operations of the Radiology Registration staff. Ensures that the department meets their standard for performance and service to patients; resolves all operational issues related to census, registration, and financial clearance.

ESSENTIAL RESPONSIBILITIES / DUTIES:

Provides leadership in complying with governmental, accreditation, other regulations/requirements, and with clinic policies. Maintains efficient patient flow from check-in to discharge in clinic. Oversees clinic support staff to ensure the following:

• Assists in overall monitoring patient flow, and monitors patients wait time.
• Obtains and reviews patient charts for instructions in order to implement patient's course of care.
• Ensures clinical data, ancillary studies and referrals are in order for patient appointments.
• Establishes and maintains efficient communications between front desk and clinical personnel.
• Functions as a coach to administrative support staff on technical, operational and policies/procedural issues. Communicates information, promotes excellence, quality care and cooperation among team members.
• Manages work flow and monitors quality of work of the support staff group to ensure an efficient operational flow, timely completion of assignments and adherence to department's standards and regulations.
• Distributes work load in a fair and equitable manner in order to meet departmental goals and ensure proper patient flow.
• Assists manager in determining appropriate work schedules to meet targeted goals; identifies problem areas and initiates changes in assignments, procedures, etc.
• Works cooperatively with team and takes appropriate steps to effectively resolve issues, seeking assistance from supervisor/manager when needed.
• Ensures that patients are directed to appropriate sites in a timely manner.
• Ensures that facility meets regulatory standards, as outlined by the hospital and Department of Public Health.
• Responds to patient inquiries, consulting with providers as needed.
• Authorizes "add-ons" on provider schedules, when deemed appropriate.
• Coordinates Interpreter Services to minimize the interpreters' time spent in clinic.
• Assists in the onboarding of new hires and temporary staff when necessary
• Performs the duties of the administrative support staff within the department, as needed.
• Works on a daily basis denials via REQ's, TES edits, registration, billing and follow-up data, credit reconciliations, and audits of outside billing vendor. Monitor and resolve problem inquiries
• Schedules appointments and obtains and updates registration information, including demographic, insurance and referral source, as needed.
• Notifies and confirms patient appointments via mail and/or telephone, or coordinates this task with others.
• Assists referral source, subspecialist and patient with referral authorization.
• Prepares and reviews automated registration and appointment scheduling reports on billing edits, registration quality, patient no shows, etc. Provides feedback to manager regarding corrective action required.
• Remains knowledgeable of and follows appropriate policies, procedures, and work rules, including but not limited to, policy regarding hours of work, absenteeism and tardiness. Provides feedback to manager regarding follow-up action or non-compliant issues.
• Maintains a complete understanding of emergency procedures.
• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
• Utilizes hospital's behavioral standards as the basis for decision making and to support the hospital's mission and goals.
• Follows established hospital infection control and safety procedures.
• Performs other duties as needed.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• Requires completion of an Associate's Degree in Business (or equivalent combination of education and related experience).

EXPERIENCE:

• Requires at least 3 years of admitting, registration or financial counseling experience and complete knowledge of third party payer requirements and federal and state regulations. Supervisory experience preferred.
• Must possess superior customer service and communication skills and the ability to communicate effectively and positively at all times.
• Knowledge of the principles and techniques of management and supervision.
• Ability to analyze data and other information utilizing and maintaining spreadsheets and databases.
• Ability to prepare written reports, studies and recommendations.
• Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.

KNOWLEDGE AND SKILLS:

• Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
• Excellent organizational skills to set priorities and efficiently complete assigned work.
• Ability to effectively speak, read, and write English.
• Requires excellent communication, interpersonal and problem solving skills.
• Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
• Ability to work independently and to make decisions based on department polices and established procedures..
• Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems (such as, IDX, SDK, ClinNet, Logician, etc.).
• Must be able to maintain strict protocols of all confidential or sensitive information.

Req id: 31303