Team Lead, Client Engineering and Field Support - United Wholesale Mortgage

 

Our IT infrastructure team is looking to add a motivated Field Support Technician Team Lead to assist us with our growing operations.  In this role, you will work in support of all areas of United Wholesale Mortgage IT operations.  This role will oversee IT asset management, IT Governance, and improve our software.  This is a great opportunity to grow your career within our IT division, building upon skills in project management, Active Directory and SCCM, and how IT is applied to the mortgage origination process. 

WHAT YOU WILL BE DOING

• Supervise day-to-day operations of Field Support Technician Team.  Ensure that the workload is distributed evenly and that service goals are achieved.
• Lead by setting a good example - behavior consistent with words.  Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
• Manage all of our AV processes
• Develop our Desktop engineers
• Order equipment for all IT necessities
• Encourage creativity, risk-taking, and constant improvement amongst the team.  Recognize and celebrate team and team member accomplishments and exceptional performance.  Intervene when necessary to aid the group in resolving issues
• Communicate clear instructions to team members and hold them accountable when goals and objectives are not met
• Communicate to business clients, technical teams and management in a consistent manner making complex technical issues and solutions clear, simple and understandable

WHAT WE NEED FROM YOU

Must Have Qualifications:

• 1-2 years of experience Desktop Engineer
• Ability to create and manage packages and collections for central software management using SCCM.
• Ability to create and manage packages and collections for central software management using SCCM.
• Enterprise level Active Directory and group policy administration experience
• Ability to actively collaborate with Field techs/server for Active Directory policy configuration and updates.
• Exemplary communication skills and strong problem solving skills
• Ability to work effectively and with minimal direct supervision

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.