Team Lead Caregiver - Home Matters Caregiving of Cincinnati / Northern Kentucky

We are seeking a dedicated Caregiver with open availability and administrative skills to join our growing team!

Home Matters Caregiving is a best-in-class, in-home care agency led by a team experienced in building and growing successful businesses. We service Cincinnati and Northern Kentucky, and we are seeking a dedicated Team Lead Caregiver to support our growing agency in providing quality care while maintaining a positive, team-oriented work environment.

Team Lead Caregiver Benefits:

• A Competitive Pay Rate of $20/hr
• Merit-based Pay Increases
• Holiday Pay
• Paid Training
• Retention Bonuses
• A monthly $150 travel stipend
• Bi-Weekly Pay
• Access To Earned Wages Daily With ZayZoon
• Employee And Client Referral Bonuses
• Bonuses For Caregivers Who Receive A 5-Star Review From Clients
• Bonuses For Picking Up Crisis And Short Notice Shifts
• Paid Mileage When Using Your Personal Vehicle To Transport A Client Or Run Errands

Team Lead Caregiver Requirements:

• Must be at least 18 years of age
• Must have 5 years of professional caregiving experience
• Must have 1 year of administrative experience
• Must have a valid driver's license
• Must be willing to transport clients
• Must be able to pass a background check

Team Lead Caregiver Responsibilities:

• Delivering excellent care to existing and new clients.
• Managing a team of Caregivers including training, scheduling, and helping recruit new employees.
• Represent the company with clients to facilitate introductions and stay up to date to ensure expectations are being met.
• Manage weekly client schedule with the Administrator of Care to execute all scheduled Care Plans, including personally filling in for any Caregiver shifts if there are any schedule gaps.
• Demonstrate ability to effectively communicate confidently and interact with people in a way that puts them at ease over the phone and in person.
• Ability to perform multiple tasks under strict deadlines.
• Able to provide the utmost professionalism and customer service over the phone and in person
• Flexible schedule to meet the needs of the agency.
• Manage all incoming calls during scheduled on-call hours.
• Return all voicemails, texts, and emails within 30 minutes.
• Be knowledgeable of Home Matters Caregiving Policies and Procedures.
• Be knowledgeable of services provided by our agency to manage prospects.
• Be well versed in the Employee Handbook and be able to refer to it when staff have questions about following proper procedures.
• Refer any urgent client or staff issues to the responsible manager for follow-up.
• Assist Administrator of Care with caregiver/client schedules on the weekends and other hours as needed
• Update caregiver schedules and tasks in the system.
• Schedule intros for new hires and new clients for all first shifts via WellSky.
• Work with management on hiring needs.
• Be available by phone on days assigned to work. Communication is key with us!
• Perform other duties as instructed by the Administrator of Care, Executive Director, etc.
• Participate in new staff orientation, lead by example during new employee shadow shifts, and serve as a responsible leader among the team.
• Have a smartphone and the ability to use Wi-Fi at home with a company-provided laptop.

Shifts:

• Open availability is necessary. We need an applicant who is available on weekends, weekdays, and for all shifts.
• Guaranteed 30 hours weekly with rotating weekends and the ability to pick up shifts.

What Drives Our Passion For Caregiving:

"My personal journey with my Mom that had Alzheimer's and Dad that had Parkinson's gave me a strong desire to help other families that wanted to stay in their homes but that needed additional support." - Brad Pierce, Home Matters Area Owner

"I am very proud of our team and the individualized care we provide to our clients and families. Our goal is to make a difference in the lives of those we serve." - Carlee Clark, CTRS, CDP, CMDCP, Executive Director

“I take immense pride in offering amazing caregivers the opportunity to join our compassionate and dedicated team. Knowing I'm finding the right caregiver for the right client is what I love most about being a Caregiver recruiter.” - Kianne Hopper, Home Matters Recruiter

We are eager to hear what makes you passionate about caregiving!