Task Lead - Serco North America

Looking for a career where you can make a difference every day? We are looking for a Benefits Analyst/Task Lead to be on our Plan Assumption Team.

Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. You will be part of a 40 + member team that works closely with the customer and other Serco teams to deliver a wide variety of tasks related to processing of benefits administration work and will report directly to the Project Manager or Operations Manager for this line of business.

The Task Lead conducts the review and processing of a wide variety of more complex tasks related to processing of benefits administration work and the monitoring of staff workload.  The Task Lead is responsible for meeting daily tasks associated with their assigned operational activities, processes and workflows. The Task Lead supports the Operations Supervisor by providing training, feedback, to include providing Subject Matter Expert (SME) input, to Benefits Administrators and Administrative Support Staff in support of their assigned operational tasks.  The Task Lead supports the Operations Supervisor in the preparation of operational data through the daily monitoring and reporting of the status of their assigned tasks and participates in UAT testing.

As a Task Lead, you can expect to:

• Monitor staff workload and ensure work is completed.
• Provide feedback and training to team members and to the Operations Supervisor.
• Assistance with development of staff and providing feedback to Operations Supervisor on performance and/or training needs.
• Be courteous and respectful to customers, co-workers, supervisors, managers, external partners, and the public.
• Maintain effective and professional communication.
• Seek help when needed and provide help when asked.
• Communicate any factors that could possibly affect your ability to meet expectations.
• Be a good teammate and work as part of a team; celebrate the achievements and successes of others.
• Conduct yourself with the highest ethical standards and promote an environment of trust.
• Embody the Serco values.
• Follow all rules, procedures, and instructions provided by supervisors, managers and the client.
• Adhere to PBGC, Serco, and team policies.
• Be available, approachable and communicate clearly.
• Provide encouragement and avoid criticism.
• Be open to input and receptive to constructive feedback.

In compliance with state and local laws regarding pay transparency, the target salary range is $51,000 - $58,000; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

To be successful in this role, you must have:

• An Associates Degree in a related field. An additional year of relevant work experience may be substituted for a degree.
• 2 years of related experience or three years of related experience.
  • Experience can include, but not be limited to: employee benefits, claims processing, billing, payroll, banking, human resources, customer service, quality review.
• Must be able to obtain and/or maintain a Public Trust Security Clearance.

Candidates must be located in one of the following states: OH, FL, WV, VA, MD, DC, DE, CA, PA, IA, TN, GA, CO, MN, TX, IL, KY, ME, NC, or MA.

If you are interested in supporting and working with our PBGC Team and a passionate Serco team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.