Taproom Server - Southern Pines Brewing Co

JOB TITLE: Taproom Server

DEPARTMENT: Hospitality

REPORTS TO: Taproom Manager/Hospitality Manager

EFFECTIVE DATE: 01 April 2024

SUMMARY: Provides food and beverage services to patrons in a friendly, efficient, and professional manner; ensures a positive experience for all patrons.

DUTIES AND RESPONSIBILITIES:

• Greets patrons upon arrival; assists with seating as needed.
• Takes orders accurately and courteously; responds to patrons’ questions regarding available products.
• Demonstrates extensive knowledge of SPBC and our products
• Maintains complete knowledge of and strictly abides by state alcohol regulations; verifies legal drinking age of patrons as needed.
• Handles purchasing transactions, which include operating cash register and accounting of daily sales.
• Receives payment from patrons; makes change as needed; issues receipts.
• Serves, refills, takes orders, clears and resets tables intaproom and outdoor areas as needed.
• Prepares all tasting room supplies prior to opening.
• Possesses and maintains thorough knowledge of all selections available and characteristics/description of all beer, food, and merchandise available and prices.
• Maintains cleanliness and sanitation at all times; performs closing clean-up duties.
• Resolves patron problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
• Answers phone in a courteous and timely manner.
• Assists other staff members as needed to ensure optimum service to all patrons.
• Completes all necessary paperwork; maintains files and records.
• Creates and refills slushy mix and other seasonal drinks.
• Cleans tap lines and slushy machine according to designated schedule.
• Attends regular taproom meetings to stay current in ongoing events.
• Attends on or offsite events as needed.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or three-to-five years related experience and/or training, or equivalent combination of education and experience.
• ALE Certification required
• Certificates, licenses and registrations required: Cicerone Certification highly recommended.
• Computer skills required: Point of Sale (POS) Software and equipment, Internet Software
• Other skills required:
  • Craft beer industry experience highly recommended.
  • Excellent customer service skills
  • Good judgement with the ability to make timely and sound decisions
  • Professional appearance and demeanor
  • Ability to manage priorities and workflow
• Must be 21+ years old.

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, walk, utilizehand and finger dexterity, talk or hear
• Occasionally required to sit
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to lift/push/carry items up to 160 pounds
• Occasionally exposed to wet and/or humid conditions (non-weather), to outside weather conditions, extreme heat or cold (non-weather)
• Occasionally work near moving mechanical parts, in high precarious places, around fumes, airborne particles, or toxic chemicals
• While performing the duties of this job, the noise level in the work environment is usually loud

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.