Talent Systems Coordinator - PSA Airlines
Charlotte, NC 28208
About the Job
Overview:
Let your career take off with PSA Airlines
About PSA
PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.
Benefits
PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:
- Travel privileges on the American Airlines global network
- A generous vacation plan designed to let you enjoy your travel perks
- 401(k) with company match
- American Airlines Group (AAG) profit-sharing and bonus opportunities
- A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
- Premium dental coverage
- Vision plan options provided, including a plan that covers both glasses and contacts every year
- Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
- Access to 24-hour virtual urgent care services
- Family planning and fertility treatment
- LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
- Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
- Flexible Spending Accounts for both Health Care and Dependent Care services
- Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional
Position Summary
The Talent Systems Coordinator assists with Recruiting system administration, analytics, process improvement, troubleshooting, and projects related to the support of Talent Acquisition (TA).
Job Responsibilities
System Administration and Support
- Administer and provide technical support for the Applicant Tracking System (iCIMS) and other third-party talent systems and platforms.
- Manage user access, permissions, and troubleshooting for both internal employees and external candidates, ensuring smooth and secure system operation.
- Collaborate with the Manager of Talent Resources to configure system settings, implement updates, and maintain optimal functionality.
- Continuously assess and enhance system integrations and workflows, proposing innovative improvements that align with organizational goals.
- Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
Collaboration and Customer Support
- Act as a key liaison between Talent Acquisition, HR teams, and external vendors to ensure efficient system usage and resolve issues.
- Build and maintain strong relationships with internal stakeholders, understanding their needs and customizing solutions to improve system utilization.
- Partner with external software vendors to evaluate new tools and services, ensuring that all platforms are optimized for user engagement and efficiency.
Training and System Adoption
- Develop and deliver creative training programs for new users and system updates, promoting adoption and best practices across the organization.
- Maintain up-to-date training materials, including user guides, checklists, and standard operating procedures (SOPs), ensuring all stakeholders are informed of system changes and enhancements.
- Provide ongoing coaching and support to users, encouraging innovation in how the systems are utilized for talent acquisition and HR needs.
Data Analytics and AI Integration
- Collaborate on designing dashboards, reports, and metrics that offer actionable insights into recruitment activities and system performance.
- Explore and integrate AI tools to streamline recruiting processes, from candidate sourcing to data-driven decision-making.
- Conduct trend analysis and identify key performance indicators (KPIs) to guide system improvements and support data-driven strategies.
Process Innovation and Continuous Improvement
- Embrace change by identifying and implementing process improvements that enhance the efficiency of talent acquisition systems.
- Drive creative solutions for system challenges, thinking beyond conventional approaches to deliver innovative HR technology solutions.
- Lead projects that align talent system functionality with evolving business needs, ensuring readiness for future demands.
Qualifications
Required
- High School diploma or equivalent
- At least 2 years of recruiting and/or HR technology support or administration experience
- Experience in understanding and implementing key TA tools and technologies
- Experience in change management and training
- Proficient in Microsoft Office Suite, intermediate in Applicant Tracking Systems
- Ability to speak/read/write in English
- If hired, must be able to demonstrate that you are authorized to work in the US
Preferred
- Bachelor’s degree in Human Resources or related field
- Experience with analytics
- Project Management experience
- Working knowledge of compliance and regulations related to employment/staffing.
Additional Information
Supervisory Responsibility: This is not a supervisory position.
Delegation: In absence, responsibilities delegated to Manager of Talent Resources.
Authorities: None
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Source : PSA Airlines