Talent, Learning & Culture Manager - Ithaka Hospitality Partners - Montgomery

PURPOSE OF POSITION:

The Talent, Learning & Culture (TLC) Manager will oversee and ensure the efficient administration and leadership of the HR function to include recruiting, applicant tracking, training, wage/benefit administration, compliance with statutory requirement, the execution of employee relation activities, employee benefit programs, workers' compensation, leave of absence, record keeping, file maintenance, HRIS entry, and ensure compliance with federal and state regulations. The TLC Manager also provides each department and team members with guidance and support necessary to achieve their customer service and business objectives.

ESSENTIAL JOB FUNCTIONS:

Responsibilities:

1. Lead and oversee every aspect of Human Resources for the Elevation Hotel & Convening Center.
2. To be a resource to senior leadership, department heads, and team members by addressing concerns, questions, and/or inquiries.
3. Administers employee relations activities and maintains a positive work environment.
4. Implement IHP guidelines to ensure a productive employment atmosphere, ensuring compliance with laws and regulations.
5. Responsible for updating, reviewing, and maintaining all job descriptions.
6. Recruiting
7. Review and approve employment changes and paperwork.
8. Prepare, conduct, and oversee new employee orientations and training.
9. The creation, filing, maintenance, and security of all employee files.
10. Manage the Quarterly Beacon Award Program from start to finish.
11. Organizes and oversees monthly Employee Roundtable.
12. Responsible for creation and distribution of the Daily Navigator.
13. Responsible for creation of Employee Name Tags.
14. Assist with resolution for team members and leadership concerns and complaints.
15. Establish local partnerships and build relationships with business partners.
16. Work with hotel leadership to engage in community affairs as a hotel.
17. Administer exit interviews for continuous improvement.
18. Responsible for management of all Department of Labor unemployment claims.
19. Communicate any escalated concerns or incidents to Managing Partner, Talent, Learning & Culture.
20. Responsible for creating and maintaining all HR bulletin boards and wall of forms.
21. Administers health and welfare plans including enrollments and terminations. Processes required documents through payroll and insurance providers to ensure accurate record keeping and proper deductions.
22. Ensure employees gain an understanding of benefit plans and enrollment provisions. Counsels employees (and potential employees/applicants) on plan provisions so that individuals can make informed benefit decisions.
23. Processes monthly billings from insurance providers. Reviews billings for accuracy, codes and advances for payment. Resolves discrepancies with carriers, payroll and the company. Completes reports for management as requested.
24. Strives to ensure employee understanding of benefit programs by, regularly generating communication and counseling employees/dependents as situations arise. Resolves employee complaints related to health and benefits plans, Refers difficult or very complex complaints to Director as needed. Acts as liaison with various insurance carriers and fosters effective relationships with client representatives. Acts as a resource for Payroll/HR contacts to ensure their understanding and compliance with benefit and HR policies and regulations. Keeps management advised of potential problem areas and recommends/implements solutions as appropriate.
25. Administers Workers Compensation.
26. Prepares government reports related to EEO compliance or other HR functions.
27. Ensure bulletin boards are maintained, relevant and updated weekly.
28. Schedules/Coordinate exit interviews.
29. Processing all status change form for new/current employees.
30. Maintaining associate records (Performance Evaluations, Training Certification, and Status Change Forms).
31. Keeping up with current and upcoming Human Resources law and procedures as they relate to the Human Resource Department.
32. Creating/Distributing the HR monthly calendar.
33. Coordinate Employee Award Ballots and Celebrations.
34. Any other task, written or verbal, that is assigned by the Managing Partner, Talent, Learning & Culture.

Qualifications

Working Environment / Physical Activities

• Inside with protection from weather but not necessarily temperature changes.
• Activities include talking, hearing, seeing, fingering, feeling, holding, grasping, and reaching. Walking and standing are required only occasionally. Lifting 10 pounds maximum and occasionally lifting and carrying such articles as dockets, ledgers, and small tools.
• Requires coordinating skills sufficient to determine the time, place and sequence of operations or actions.
• Requires handling of objects using body members, hand tools, and or special devices to work, move, or carry objects or materials.

Education/ Experience

• College degree required. PHR, SPHR certification preferred.

Experience

• Two (2) years combined general Human Resources and supervisory experience. Prior hotel experience preferred.

Grooming

• All employees must maintain a neat, clean and well groomed appearance (specific standards available).

Other

• Additional language ability preferred.
• Must be willing to relocate.

Knowledge/Skills/Abilities

• Good communicator with strong training and coaching skills.
• Able to lead and motivate others to achieve results.
• Knowledge of hotel structure and how all departments interact.
• Knowledge current and upcoming Human Resources law and procedures as they relate to the Human Resource Department.

• Proficient in Windows, Word Processing, Excel, Outlook, and PowerPoint.

This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities and skills required to perform this job successfully.

An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.