Talent Experience Specialist - United Wholesale Mortgage

 

Our Talent Experience Specialist will provide elite client service to our new Team Members throughout their onboarding process. In this role, you will guide new team members through the onboarding processes for a successful and engaging experience.

WHAT YOU WILL BE DOING

• Make outbound calls to candidates in process, giving them information about UWM, onboarding agenda, dress code, parking etc. for a successful first day experience.
• Greet our New Hires while in training in a professional, friendly, and hospitable manner while beginning New Hire Experience training.
• Ensuring completion of onboarding documentation for administrative compliance when onboarding candidates.
• Auditing outreach communication for outstanding documentation.
• Partner with Recruiters and Corporate Training team on candidate integration process.

WHAT WE NEED FROM YOU

• Vibrant personality and a desire to be a team player.
• Experience on the phones with clients either from UWM or previous work experience.
• Communicates effectively both verbally and non-verbally.
• Excellent organization and client service skills.

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.