Talent Acquisition Manager - MCI Careers

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

The Talent Acquisition Manager will lead the recruitment efforts across several locations.  This role is responsible for implementing strategies and processes to support our goal of attracting, hiring and on-boarding the best available candidates in a timely, service oriented manner.  He or she will also oversee the talent acquisition team to ensure efficiency, service excellence and timeliness.  The Manager will continuously evaluate and update work-flows, methods and processes to remain contemporary and effective, and develop and track meaningful metrics to monitor the success of the division.  The position supervises a staff of 6-10 talent acquisition specialists.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

SALARY

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POSITION RESPONSIBILITIES

WHAT DOES A TALENT ACQUISITION MANAGER DO? 

Engage and excite your team, guiding them to meet and exceed goals. You will become an expert on process and productivity driven recruitment! Learning and growing in your role will be your primary responsibility.

Our Talent Acquisition Manger are responsible for the following:

• Execute and deliver on institutional talent acquisition goals and streamline on-boarding processes to ensure value added Recruitment and timely processing of new hires
• Ensure effective recruitment by utilizing, promoting and managing to contemporary sourcing methods and effective interviewing/candidate evaluation techniques
• Develop metrics to assess the results of Recruiters and the division and hold Recruitment and On-boarding teams accountable for gaps in service, timeliness or quality
• Address gaps, where possible, through training and/or coaching
• Maintain close contact with Business Partners and Hiring Managers to monitor customer satisfaction
• Promote open dialogue and communication to help ensure hiring managers’ needs are met
• Analyze the usage of executive recruiters, headhunters and staffing agencies and develop a strategy that defines when a search is best served by using an outside resource
• Review current vendor lists and develop a method to determine what resource should be retained as preferred vendors
• Negotiate vendor contracts and manage all vendor relationships
• Monitor recruitment and on-boarding related compliance issues to ensure Company has an appropriate screening program in place
• This includes health and toxicology screenings, background checks, licenses and certifications, and employment references

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

The Talent Acquisition Manager should bring a mix of experience, talent, style and values that will enable them to succeed in a complex, diverse, environment and assist in maintaining Company's status as a leading provider of business process outsourcing services.  An ideal candidate will also bring the following professional experience and personal qualities to this important role:

• Bachelor’s degree in Human Resources, Labor Relations or Business Administration or equivalent experience
• 2+ years experience as a recruiter and a recruiting manager
• At least 2 years’ experience leading all activities of a full cycle recruitment team at a medium to large organization
• Proven experience independently creating and implementing a full range of recruitment and onboarding plans
• Expert level knowledge of contemporary and effective recruitment strategies, and extensive experience implementing those strategies in a complex, high growth environment
• Excellent leadership skills, including the ability to engage staff, manage change and influence others
• Effective oral and written communication skills

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive.   Standard starting compensation is commensurate with experience.  Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.  In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.  Benefits options and plans vary slightly by location.  

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Vision Coverage Options
• Paid Time-Off
• Regular Raises
• Advancement Opportunity
• Fun, Engaging Work Environment
• Casual Dress Code
• Cash and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.  Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,  EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.