Table Games Pit Manager - Omaha - WarHorse Casino

Table Games Pit Manager

SUMMARY 

This position is responsible for assisting in the overall operations and administration of the Department, managing and directing the daily shift activities, and ensuring smooth operations of the Table Games Department. Responsible for the integrity of all Table Games. Responsible for maintaining excellent guest services, efficient productivity, and providing an orderly, safe, and exciting workplace.  Require attention to quality guest service skills and exceptional teamwork.  Ensures that the Department and team members follow all rules and regulations and that all company expectations are maintained.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks. This includes working more than a scheduled shift if necessary. 
• Read, write, and speak the English language.  Read professional publications, memos, emails, logs, newsletters, and documents.  
• Ensure that operations in their section of the pit are conducted properly and that dealers and guests follow the house rules.  Be able to explain and interpret the house rules, such as game rules and betting limits. Maintain familiarity with all games used as well as strategies and tricks employed in those games. 
• Demonstrate knowledge of all departmental gaming policies and procedures  
• Responsible for protecting the integrity of the game and the casino assets. 
• Assist the Manager with developing and implementing work schedules, performance standards, plans, and/or programs to ensure effective and efficient services are delivered by the department. 
• Remains alert to any unusual or questionable activity by casino team members, vendors, or gaming guests and takes appropriate action to correct the situation within established policies and procedures and completes the reporting process as required. 
• Greet guests and team members eagerly upon arrival at the casino/hotel, always maintaining a proactive guest service approach. Be able to assist with guest questions by being knowledgeable regarding all promotions, events, specials, areas, and locations of the casino.  
• Maintaining attendance to ensure the Casino and Guests have the necessary coverage to provide excellent guest service standards.  
• Perform all tasks and have all required qualifications for those positions that are overseen by the Floor Supervisor.   
• Ensure that all functions and duties are maintained professionally and efficiently by all department personnel. Assist in ensuring that all department personnel are trained, coached, and counseled to meet the standard requirements of their positions within the department. 
• Perform other duties as assigned by Departmental Management. 
• Protect the Company’s value by keeping information confidential.  
• Perform assigned tasks under supervision. Follow written and verbal instructions.  
• Establish and maintain positive relationships with other Team Members.  Work well alone or within a team.  
• Present facts and recommendations in oral and written form. Prepare written reports and correspondence to management as required.  
• Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities.  

SKILLS AND QUALIFICATIONS 

• High School Diploma (or equivalent).   
• Casino Table Games experience required.     
• An equivalent combination of Customer Service and Communications experience is required.  
• Prior management/supervisory experience preferred. 

COMPENTENCIES 

Leadership 

• Provide support and leadership direction to individuals directly reporting to this position in accordance with the organizational chart. 
• Ensures an appropriate number of qualified Team Members are recruited for and retained to ensure services offered exceed the expectations of external and internal guests as well as regulatory requirements. 
• Responsible for the selection, training, and performance of assigned staff.  May recognize, reward, discipline, evaluate, and promote and/or separate Team Members within the area of responsibility, as necessary, and in accordance with the executive delegated authority. 
• Ensures departmental staff is aware of standards and expectations through publicity around their enforcement and effectively communications consequences for not maintaining expected standards. 
• Ensures Team Members within areas of responsibility receive fair and equitable treatment about their respective terms and conditions of employment. 

Judgment/Decision Making  

• Under the direction of department management forms opinions and makes decisions based on the information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience.  Avoid situations that could be deemed illegal or represent a safety hazard to fellow team members or guests.  
• Investigates, evaluates information, and makes decisions regarding departmental operational matters, Team Member disputes/Team Member disciplinary actions by delegated authority and ensures those decisions follow applicable laws, rules, regulations, and established controls. 
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). 
• Selective Attention - The ability to concentrate on a task without being distracted. 

Communication

• Makes an effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage, and company newsletter.   
• Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvements are effectively relayed to management. 

TRAVEL 

None

POSITION TYPE/EXPECTED HOURS OF WORK 

Must be willing and able to work days, nights, weekends, and holidays

CERTIFICATION REQUIREMENTS 

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes 

Gaming License Required? Ability to secure and maintain NE Gaming License required. 

Other Certifications?   Driver’s License.   

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:
1 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
1 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
1 Exposure to work safety hazards
2 Exposure to secondhand smoke
2 Amount of overtime/extended work hours required

PHYSICAL EFFORT:
1 Physical mobility: movement from place to place on the job, considering distance and speed
1 Physical agility: ability to maneuver body while in place
1 Ability to lift up to 75+ lbs.
1 Physical strength to manage routine office materials and tools
1 Dexterity of hands and fingers
1 Dexterity of feet
1 Physical balance: ability to maintain balance and physical control
1 Coordination: including eye/hand, hand/foot, etc.
1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute basic math calculation

COMMUNICATION:
1 Fluency in English
0 Fluency in another language
3 Verbal communication
3 Written communication
1 Non-verbal communication

SENSORY ABILITIES:
1 Ability to see
1 Ability to distinguish colors
1 Ability to hear
0 Ability to smell
0 Ability to taste
2 Sense of touch