Table Games Pit Manager - Wind Creek Chicago

Description

Job Overview:

The primary responsibility of the Table Games Pit Manager is to manage the casino pit areas, ensuring superior customer/team member service, proper game pace, and compliance with all gaming and company regulations and procedures. All duties are to be performed according to departmental and Wind Creek policies, practices, and procedures.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customers. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Ensures Team Members comply with the rules, regulations, and directives of the Illinois Gaming Board and established Wind Creek Hospitality internal controls and procedures.
• Oversees the overall integrity of gaming and equipment. Monitors for irregularities or deviations from established procedures. Ensures table limits and rack accurately reflect fluctuations in business levels. Pays attention to large play. Maintains control of cards, dice, and keys to ensure they are always accounted for.
• Report violations of any regulatory requirements or any actual or suspected irregularities immediately to Management in a clear and concise manner.
• Interact with the Surveillance Department, advising them immediately of any possible problem areas or irregularities.
• Ensures all team members are cordial and courteous to all patrons and fellow team members.
• Establishes and maintains rapport with guests, attending to their needs, inquiries, and complaints in a timely manner and with the best possible service. Per company policy, refers guests to Management for decisions requiring higher authority.
• Interview, select, train, and develop team members through coaching and mentoring in accordance with the Expectation Guide. Foster an environment of open communication and address team members' concerns in a timely and fair manner. Conducts periodic team member performance appraisals in accordance with Company Policy.
• Enhance department effectiveness by managing team members' skills, resources, and schedules and eliminating excessive and unnecessary expenditures. Ensure projects and assignments are completed promptly while maintaining service and product quality. As necessary, recommend changes in staffing or equipment.
• Maintains a positive rapport and interaction with other departments.
• Ensures strict adherence and enforcement of the Illinois Gaming Board (SEP) Self-Excluded Program.
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED– required
• Bachelor’s Degree in Related Field AND two (2) years of Table Games Supervisory experience– required
  • OR Four (4) years’ experience in a Table Games Supervisor or Pit Management position– required
  • OR Three (3) years’ experience in a Table Games Supervisory position with Wind Creek Hospitality– required
• Knowledge of at least four (4) core games, including but not limited to Blackjack, Craps, Roulette, and Baccarat; a skills test will be required and administered – required
• Working knowledge of Title 31 compliance
• Surveillance and observation of games, while ensuring excellent customer and team member relations.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as CRT fatigue, noise, dust.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry at least 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive directions, review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Willing to work odd and irregular hours, including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.