T21 Senior Business Analyst (Argo Teller21) - Mastech Digital

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a T21 SeniorBusiness Analyst (Argo Teller21) for our client in the IT Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract to Hire position, and the client is looking for someone to start immediately.

Duration: 6+ Months Contract to Hire

Location: Cleveland, OH (Onsite)

Salary: $100,000-115,000/Annually 

Role: T21 Senior Business Analyst (Argo Teller21)

Primary Skills: Business Analysis

Role Description: As a T21 Senior Business Analyst (Argo Teller21), you must have at least 10+ years of experience.

Responsibilities:

- Influences a cross-functional team in optimization of application capabilities & business processes. 

- Provide Business Analysis and Project/Product support for the development, enhancement, quality assessment, and on-going support of the relevant lines of business (LOBs).

- Utilize industry trends to influence requirements for new application features and enhancements that are consistent with strategic priorities.

- Identify the business needs of the users, outline potential solutions, and translate business requirements to an appropriate format for requirements including user stories/acceptance criteria, process flows, data mapping (source to target mappings), functional and non-functional requirements to convey with appropriate level of detail to the development team.

- Responsible for maintaining requirements documentation in standard formats and repositories ensuring traceability between scope, feature, functional requirements

- Collaborates with users, vendor, and development team members to deliver the best technical solution which meets the business requirements.

- Liaison to obtain clarification for development and testing teams on intended functionality/user stories.

- Significantly contributes to the design process to ensure it supports business requirements and an optimized user experience.

- Capture requirements for a highly complex system and/or multiple systems across multiple stakeholders; understands and applies the SDLC to the execution of deliverables.

- Translate business requirements into technical requirements considering multiple users, risks, and/or impact scenarios and convey with appropriate level of detail to the development team.

- Apply expertise of the business and its trajectory and work with technical and business teams to support business objectives and align to the roadmap.

- Work with QAS to develop project testing strategy. 

- Support and/or participate in user acceptance testing to ensure quality in application releases and user experience.

- Advises on security, risk management, and IT process principles and escalates to appropriate team(s) as needed. 

- Partners effectively with security and risk teams to ensure tech portfolio changes adhere to standards.

- Active participation in Agile squad ceremonies, utilize Agile principles, and tools (Confluence, JIRA).

- Actively contributes and leads BA Center of Excellence efforts in evolving requirements analysis and management practices

Required Skills:

- 10+ years of experience working as a Business System Analyst or related IT roles

- Minimum 3 years of Operations experience as Teller using Argo Teller21 platform, OLDs or equivalent exposure to retail branch Teller operations and systems

- Familiarity with Alogent Front Counter or other check processing and GL reconciliation processes for Retail Branches

- Excellent analytical skills

- Must be able to familiarize with and be hands on with the software application platform(s) supported by the squad

- Must be able to familiarize and understand technical implementation of the software application platform(s) and bridge the gap between business and technology

- Ability to work in a group/team setting.

- Ability to work independently with minimal direction.

- Takes accountability/responsibility for tasks and actions

- Excellent written and verbal communication skills

- Strong collaboration skills and team player with positive attitude

- Familiar with Agile, Scaled Agile Framework and Waterfall concepts 

- Experience working in agile squads

- MS Suite proficiency Word, Excel, PPT

- Experience with Agile methodology

- Experience using JIRA and Confluence

- Business Analysis deliverable in the form of use cases, process flows, data mapping documentation

- Ability to break down complex concepts into simple and digestible requirements

- Execute Design thinking, Systems thinking when developing requirements artifacts 

- Must be driven to deliver quality and have attention to detail

- Familiarity with mainframe, batch and real time (REST, Kafka or other)

Preferred Skills:

- Bachelor’s degree preferably in IT / Computer Science

- Experience in Retail Branch and Teller Operations

- Certifications (CBAP, agile certifications)

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Minimum 10+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Sarveshwar Singh

Recruiter Phone: 412-567-4706

Equal Employment Opportunity