T1 Desktop Support Technician - 3GC Group

ABOUT THE ROLE:

The T1 Desktop Support Technician is a role consisting of industry Standard Help Desk Technician with T1 networking and T1 systems infrastructure functions.

RESPONSIBILITIES:

In this role you'll get to...

• perform a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of pc hardware, operating systems, software applications, peripherals, and communication devices for the entire organization
• be a helpdesk support, including hardware and software, printing, productivity apps, os
• on-board technology for new client team members
• provision, install, and troubleshoot end user technologies including pcs, software, telephones, teleconference, mobile devices, file shares, and intranet sites (msft teams, sharepoint, etc.)
• provide technical support to business area management and staff for personal computer systems software, hardware and network connectivity; including microsoft product solutions, active directory, o365, ms owa, exchange, ms office, etc.
• move, add, & change (mac) for user accounts using tools such as active directory
• do an industry standard t1-2 level network management. networking and network administration will include dns, dhcp, ad users and computers, ad sites and services, ad domains and trusts, group policy, ethernet topology, tcpip, mobile devices, wireless/router configurations, etc.
• do an industry standard t1-2 level systems management. basic systems administration of servers, virtual machines, and converged storage including vmware, hyper-v
• manage network monitoring solution
• maintain operational efficiency of network facilities’ end points and printers incident response management for phone and computer issues
• provide timely telephone and on-site support and resolution during normal operating hours. basic it training and support for users
• perform timely and thorough documentation of all personally and site-assigned tickets with follow through to closure
• patch & update management of desktops and minor systems
• perform other duties related to the role

REQUIREMENTS:

On day one, we’ll expect you to..

• have a minimum of three years experience in a help desk, system administration, or desk-side support role
• have technical proficiency - extensive working experience with required technologies and can handle advanced & complex tasks. viewed as a "go to" person for hardware and operating system issues
• have business knowledge - strong understanding of how supported technologies are used in the business operation, consistently uses this knowledge effectively in daily support and handling unusual/critical issues
• have good communication skills - strong verbal & written communication skills. communications are complete & understandable to target audience; demonstrates effective listening skills; regularly handles difficult customers or situations effectively requiring sensitivity and diplomacy
• be independent - often works independently with only general direction; appropriately keeps management informed of relevant issues
• have administration skill - handle a wide range of administrative tasks effectively while managing an overall task workload that may include technical activities
• have an advanced understanding of network wiring and tcp-ip and the ability to use such understanding to build and maintain a functional network
• have the ability to listen actively and extract the important information from user complaints
• be able to analyze hardware and software malfunctions to diagnose the root cause of the issue
• develop and implement it maintenance policies and procedures
• be a current resident of the US and can perform work from there
• be willing to work in US Pacific time (8:00am-5:00pm PST)
• be willing to work onsite

NOTE:

• This is a work onsite position

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