Systems Trainer, Career Development - Avenue5 Residential, LLC

Avenue5 is growing, and we are in search of a systems trainer to join our dynamic team of Fivers!

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we: 

• Listen to our associates, recognize them, and give them room to grow
• Invest in our associates to help them become the best version of themselves
• Approach every important decision with our associates in mind
• Celebrate our associates’ successes and encourage them to raise the bar even higher

About the Systems Trainer Role

Responsibilities will include but are not limited to assisting our associates in performing their day-to-day functions within our accounting and property management applications, while proactively implementing improved workflows and providing training across all applications. This role will be instrumental in bridging the gap between the Accounting, Integrations, Marketing, IT and Property Management departments and ensuring that product owners have their needs met.

Systems Trainer Responsibilities and Objectives

• Provide technical assistance and support for corporate and on-site associates
• Train and coach new and existing employees on workflows/procedures related to property management software via webinar, telephone and in person session
• Provide excellent documentation and training material regarding all business applications
• Creating and modifying user manuals for property management systems
• Research, implement and train new procedures in property management software
• Respond and manage incoming service desk tickets through Phone, Email and Service Desk software
• Maintain Accounting Software through implementations and best practices in relation to AP, AR, G/L, and Financial Reporting & Analytics
• Ensure all business units are being supported through their queries 

Education and Experience

• High School diploma required
• Bachelor’s degree in accounting, business, or computer Science preferred
• Minimum 1 year of accounting related experience
• Minimum 2 years of customer service-related experience
• Minimum 3 years of experience working with Yardi, RealPage, and OneSite software
• Basic knowledge of on-site property management operations
• General computer knowledge and troubleshooting techniques
• Proficient in the MS Office Suite

Skills and Requirements

• Understanding of adult learning styles, including e-learning, and how they are different.
• Proficiency in project management skills to create project plans, track and monitor progress, meet production and delivery deadlines, and oversee project implementation across multiple properties or geographic areas.
• Detailed oriented and desire to learn.
• Excellent written and verbal communication skills.
• Ability to work independently and prioritize in a fast-paced environment.

Scheduling

• Typically, normal business hours Monday – Friday.
• Ability to travel (25 -50%)

Environment

• Exposure to environment typically found in an office building.

Physical Requirements

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:

• Ability to lift, push and pull up to 25 pounds.
• Hearing and visual ability to observe and detect signs of emergency required.
• Must be able to sit, stand, reach, bend and stoop for extended periods of time.
• Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction.
• Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Visual requirements including color, depth perception, and field vision.
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to tolerate stressful situations.
• Ability to work under minimal to moderate supervision.

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.