Systems Technician - Suncoast Credit Union

Compensation: $24.50 - $35.00 hourly based on experience and credentials

Location Type: Onsite 

Position Type: Full Time 

Schedule: Monday through Friday, within the hours of 7:30 AM - 6:00 PM

The Systems Technician provides technical support to system users and the IT help desk team. This role serves alongside the systems administrators, systems engineers, and other staff within Suncoast Credit Union. Key responsibilities include maintaining the credit union computer systems and peripherals. An ideal candidate is a patient and kind individual who is driven to satisfy members and employees in a high-volume, fast-paced environment.

• Install, diagnose, repair, maintain, and optimize SCU equipment such as desktops, laptop systems, hardware peripherals, and software applications
• Collaborate with the network engineering team to install, maintenance, and upgrade network equipment such as routers, switches, and network interface cards
• Facilitate the set-up of new service centers and the relocation of current service centers
• Install and configure anti-virus to ensure security standards are met
• Troubleshoot ATM equipment failures by collaborating with vendors and internal team members to provide quick, efficient, and effective resolutions
• Perform ATM upgrades and coordinate new rollouts
• Troubleshoot remote users’s VPN connections
• Maintain the inventory of PCs and other related hardware
• Automate processes such as corrections, implementations, and upgrades to obtain maximum time efficiency
• Manage technical documentation by ensuring all processes are documented and maintained in the knowledgebase
• Resolve support tickets for credit union staff while meeting adherence and SLA times
• Document tickets, track assignments and communication between credit union members and staff, and monitor progress through to completion
• Participate in the CU360 shadowing program
• Lead Suncoast Credit Union IT projects
• Facilitate projects such as service center setups, service center relocations, service center router upgrades, credit union pc upgrade projects, service center switch upgrade projects, and ATM upgrade assistance by acquiring the proper resources and overseeing the project through to completion
• Research and suggest new applications or solutions for business units throughout the credit union
• Maintain technical knowledge of Suncoast products and software to assist staff with troubleshooting

• Bachelor’s degree in computer science or related field preferred (A comparable combination of work experience, certifications, and training may be substituted for education requirements)
• 3+ years of systems technician experience, including planning, administering, and implementing computer systems, switches, routers, and related software
• Comptia A+ or MCA Desktop Administrator certifications
• Ability to work a rotating schedule including non-business hours
• Excellent knowledge and understanding of all credit union computer systems and software programs, including laptops, desktops, Windows OS, Microsoft Office products, and remote connectivity software such as RDP or VPN
• Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to analyze and resolve complex problems
• Good written, verbal, and interpersonal communication skills to professionally interact effectively with members and staff
• Ability to communicate information requiring explanation or interpretation
• Must be able to maintain a high level of confidentiality

Skills 

• AI & Machine Learning
  
• Analytics
  
• Cloud Computing
  
• Customer Service
  
• Cybersecurity
  
• Data Science
  
• Project Management

Benefits

• Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year
• Flexibility: Remote, Hybrid, and Onsite Schedules
• Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance 

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview 

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/