Systems Support Specialist (Onsite) at Jobot

Herndon, VA 20190

About the Job

Join Our Team as a Systems IT Specialist in Reston, Virginia!

This Jobot Job is hosted by: Kevin Shilney
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $65,000 - $80,000 per year

A bit about us:

We are seeking a Systems IT Specialist to join our team in Reston, Virginia. In this role, you will be responsible for resolving workstation issues and providing comprehensive support to maximize firm-wide productivity. You will assist in maintaining and upgrading equipment, providing technical guidance, and ensuring seamless operations of our technology infrastructure.

Why join us?

Comprehensive health, dental, and vision insurance plans.
Retirement savings plan with employer matching contributions.
Generous paid time off and holiday schedule.

Job Details

Responsibilities:

Resolve workstation issues throughout the organization to enhance productivity and minimize system downtime.
Act as a resource to other IT groups by assisting with workstation, application, and testing.
Provide on-site and remote end user support for all issues related to firm-provided hardware and software.
Assist the Audio/Visual Support team with multimedia meeting support as needed.
Respond to technical support requests via telephone, email, and in-person interactions.
Track, document, and monitor all issues to ensure timely resolution.
Provide incident support for customers at various locations, including rapid problem resolution and root cause analysis.
Run diagnostic tests to isolate system problems and recommend potential solutions.
Install, maintain, and upgrade equipment and associated infrastructure as needed.
Maintain inventories and interact with vendors for technology supplies and services.
Ensure compliance with department policies, procedures, and standards.
Assist in testing new software and hardware and provide feedback as necessary.
Contribute to the firm’s Service Excellence initiative.

Qualifications:

High school diploma or equivalent required; Bachelor’s degree preferred.
Minimum of 5 years of experience in Windows workstation implementation, management, and support.
Current certifications in relevant technologies such as Microsoft Windows 10 MCSA, CompTIA Network+, and A+ preferred.
Strong written and oral communication skills.
Experience with Windows, MS Office, MS Office 365, SharePoint, Teams, Zoom, Skype for Business, and document management systems required.
Basic knowledge of Networking in an MS Server environment required.
Experience with laptop and printer repairs and ability to replace basic components required.
Experience with video conferencing equipment preferred.
Familiarity with Citrix, PGP, Elite, Carpe Diem, Aderant, and Relativity is a plus.
Ability to work under pressure, meet deadlines, and prioritize tasks.
Excellent interpersonal skills and ability to work collaboratively in a team environment.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.