Systems Support Associate - Daley and Associates
Plainfield, NJ
About the Job
Systems Support Associate – Medical Device – Plainfield, NJ
Daley And Associates is currently seeking a Systems Support Associate onsite support for our clients’ medical devices within the tier one hospital networks; This person will be the “go-to” point of contact for technical issues with this medical device. In order to be successful in this position, you must have a firm ability to develop strong relationships with end users and participate in the sale of both new systems and service contracts. This position is unique requiring both highly technical skills and participation in the sales process, it is both tactical and strategic. You will also be responsible for providing direction and assistance to "generalist" field service engineers.
This is a permanent position that will pay a base salary of $50k - $60k plus excellent benefits.
Responsibilities:
For immediate consideration, please email your resume to Ryan at rhult@daleyaa.com.
#LI-RH1
Daley And Associates is currently seeking a Systems Support Associate onsite support for our clients’ medical devices within the tier one hospital networks; This person will be the “go-to” point of contact for technical issues with this medical device. In order to be successful in this position, you must have a firm ability to develop strong relationships with end users and participate in the sale of both new systems and service contracts. This position is unique requiring both highly technical skills and participation in the sales process, it is both tactical and strategic. You will also be responsible for providing direction and assistance to "generalist" field service engineers.
This is a permanent position that will pay a base salary of $50k - $60k plus excellent benefits.
Responsibilities:
- Travel to hospitals to resolve complex technical issues for medical device clients
- Develop strong working relationships to ensure customer satisfaction
- Stay current with product changes and specifications by periodic visits
- Log all support issues and information into the call center database
- Assist the sales team with presenting the medical device service strategy during sales presentations
- Drive customer satisfaction through conducting preventive maintenance
- Attend and complete all required training and certification exams
- Learn to be proficient in service and repair of all systems (current, new, and updates)
- BS or Associates degree in IT, Electronics, or Healthcare (preferred)
- Demonstrated interest in technology or electronics
- Open to traveling 60% of the work day (local travel)
- 1+ years of customer service experience
- Valid driver’s license (REQUIRED)
- Ability to work in a fast-paced
- Outgoing personality, strong work ethic, and reliable
- Proficient with MS Office: Excel, Power Point, Word, Outlook
For immediate consideration, please email your resume to Ryan at rhult@daleyaa.com.
#LI-RH1
Source : Daley and Associates