Systems - Sr. IT Support Specialist - Progression Inc
Arlington, VA 20301
About the Job
Sr. IT Support Specialist
Arlington, VA
MUST:
Active Secret Clearance is required
Experienced -- Information Technology Support Specialist
4+ years of Hardware / Software troubleshooting experience
4+ years supporting Windows & REMEDY
4+ years working in a Enterprise environment supporting over 400+ users
4+ years working with VTC (Monitors, Laptops, and Peripherals)
Must have a Security+CE
Bachelors Degree is required
DUTIES:
Provide accurate reporting of user hardware (450 user) to include laptops, monitors, and peripherals.
The printer fleet contains 72 printers.
Troubleshooting printer issues, resolving paper jams and error messages, replacing toner cartridges, and coordinating with JSP and vendors to schedule printer maintenance and repairs.
Maintain accurate accounting of the printer fleet status within Portal (SharePoint).
Status includes active or inactive status conditions, warranty information, and printer identification details.
Coordinate with client to approve, deny, and install customer requested software.
Software approval will include defending the requirement during the Configuration Control Board (CCB) and ensuring hardware supports the minimum software requirements.
Coordinate with the client to account for all IT hardware assets.
Assist the PBO with completing hardware inventory assessments.
Coordinate with the PBO to distribute hardware to ODCS, G9 customers IAW the ODCS, G9 Property Management policy.
Track Hardware using the ODCS, G9 IT Hardware Inventory Tool.
*Progression, Inc. is an equal opportunity and affirmative action employer. Progression, Inc. is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.*
Arlington, VA
MUST:
Active Secret Clearance is required
Experienced -- Information Technology Support Specialist
4+ years of Hardware / Software troubleshooting experience
4+ years supporting Windows & REMEDY
4+ years working in a Enterprise environment supporting over 400+ users
4+ years working with VTC (Monitors, Laptops, and Peripherals)
Must have a Security+CE
Bachelors Degree is required
DUTIES:
Provide accurate reporting of user hardware (450 user) to include laptops, monitors, and peripherals.
The printer fleet contains 72 printers.
Troubleshooting printer issues, resolving paper jams and error messages, replacing toner cartridges, and coordinating with JSP and vendors to schedule printer maintenance and repairs.
Maintain accurate accounting of the printer fleet status within Portal (SharePoint).
Status includes active or inactive status conditions, warranty information, and printer identification details.
Coordinate with client to approve, deny, and install customer requested software.
Software approval will include defending the requirement during the Configuration Control Board (CCB) and ensuring hardware supports the minimum software requirements.
Coordinate with the client to account for all IT hardware assets.
Assist the PBO with completing hardware inventory assessments.
Coordinate with the PBO to distribute hardware to ODCS, G9 customers IAW the ODCS, G9 Property Management policy.
Track Hardware using the ODCS, G9 IT Hardware Inventory Tool.
*Progression, Inc. is an equal opportunity and affirmative action employer. Progression, Inc. is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.*
Source : Progression Inc