Systems Specialist at TEKsystems

Description

The Commonwealth of PA is comprised of 57 agencies that are split into 6 delivery centers. For more information and their breakdown, please visit https://www.oa.pa.gov/sharedservices/Pages/default.aspx This position is responsible for providing desktop and end user support for the Department of Labor & Industry (DLI) which consists of approximately 4000 users. . This position supports the Daily operation of several bureaus within the L&I building to include application from each of the following Deputates – Administration, Unemployment Compensations, Compensation and Insurance, Workforce Development, Office of Vocational Rehabilitation, and Safety and Labor Management. In addition to critical delivery center desktop support for L&I operations we also support the Dept of State primary and general election desktop support, petition filing setup and many other public service enabling utilities by assuring desktop configuration, connectivity and user access is operational. Skills: The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs. In addition to all the laptop and printer deployments, the technician in this position has resolved 70-80% of Change Request tickets assigned to the L&I location which sometime involves working with vendors, working with other IT teams and especially users when ‘hands-on’ is required. List of Skills: 1. Thorough knowledge and use of ServiceNow or understanding of asset management system 2. Expert knowledge and use of Windows OS and O365 Office products 3. Excellent customer service awareness and communication skills 4. Knowledge of hardware desktop, printer, scanner, video 5. Knowledge of software 6. Knowledge of imaging workstations using MDT and/or SCCM 7. Excellent troubleshooting and problem-solving skills 8. Ability to transport/lift boxes/equipment 9. Ability to work independently and as a member of a team 10. Knowledge of VPN setup, support and install 11. Able to resolve technical issues with users over the phone 12. Knowledge of active directory use and privileges 13. Knowledge of wireless workstation setup and support 14. Ability to think and act under pressure 15. Good organizational skills 16. Excellent etiquette and professionalism

Skills

Troubleshooting, Desktop, Active directory, SCCM, O365, ServiceNow

Top Skills Details

Troubleshooting,Desktop,Active directory,SCCM,O365,ServiceNow

Additional Skills & Qualifications

Has worked in an environment with: - ServiceNow as their ticketing system - O365 - SCCM - VPN

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $15.00 - $20.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Harrisburg,PA.

Application Deadline

This position will be accepting applications until Dec 21, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.