Systems & Software Analyst III- HR/SAP at Duquesne Light Company

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

The Systems & Software Analyst is responsible for the maintaining, enhancing, and supporting corporate applications within the organization. This role also serves as a key technical liaison between the project management team, business users, and software vendors, ensuring that business requirements are accurately translated into technical specifications and that projects are delivered successfully. Responsible for the effective administration, support and optimization of enterprise-wide software applications. The role involves analyzing business processes, implement solutions that enhance application performance, and ensuring seamless integration with other systems.

Location: Hybrid, Pittsburgh, Pennsylvania

Responsibilities:

• Serve as SAP SuccessFactors technical expert, responsible for vendor relationship. Responsible for duties such as system admin, maintenance, user support, configuration, and reporting.
• Serve as the primary point of contact between the project management team, business users, and software vendors. Understand business requirements and translate them into actionable tasks for technical teams.
• Monitor the system for failures and errors in performance. Update and maintain documentation for daily scheduled tasks and error reporting. Refer more complex issues to the appropriate technical area and monitor completion of resolution.
• Collaborate with existing and prospective software vendors to understand their offerings and ensure their solutions align with the company’s technical framework.
• Provide guidance related to integrations with SAP SuccessFactors including SQL logic
• Manage work between vendor and internal DLC teams – such as integrations, SSO, etc.
• Work with vendor on reporting or communicating bugs and defects within their systems.
• Oversee QA practices and conduct end-to-end testing to verify that new applications meet business requirements and function as intended within the company’s environment.
• Assist business users in understanding technical details of systems. Address tickets from the business relating to corporate applications within established SLA targets.
• Apply knowledge of cloud computing concepts to ensure SaaS solutions are properly integrated with the company’s existing infrastructure.
• Work closely with technical teams to implement Single Sign-On (SSO) for new applications, ensuring seamless integration with existing systems.
• Storm roles as appropriate to the role and skillset.

Education and Experience Requirements

• Bachelor’s degree in computer science, information technology, or a related field.
• 3+ years of experience in supporting and administering corporate applications, such as ERP, CRM or other business systems.
• Proven experience managing cloud infrastructure (AWS, Azure, Google Cloud) and hybrid environments.
• Experienced with SuccessFactors (System Admin/Maintenance/User Support)
• Experience in managing and leading technical teams.

Required Skills and Qualifications:

• Strong understanding of cloud computing concepts and SaaS solutions.
• SQL experience, specifically for querying databases and troubleshooting integrations.
• Experience with ticketing software, backlog management, and work prioritization.

Preferred Skills:

• Familiarity with corporate applications in an enterprise environment.
• Previous experience as a technical liaison in a similar role.
• Understanding of SSO implementation and integration processes.
• Familiarity with QA practices and end-to-end testing methodologies.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.