Systems & Software Analyst II - Duquesne Light Company
Pittsburgh, PA
About the Job
Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.
Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!
Job Family: Information Technology
Discipline: Systems & Software Analyst
Department: Operations/Metering Applications
Career Level: Associate II
Overall Purpose:
Responsible for successful collaboration within product and project teams by analyzing business and technical opportunities and challenges in order to execute effective system configuration, integration, implementation, and support activities.
Job Responsibilities:
The role balances three essential accountabilities:
+ Influence technical product strategy, direction, and goals by understanding business/technical context and working with product and project team members to deliver valuable functionality
+ _Building and supporting relationships with key users and leadership, as well as suppliers, and working within the team to establish and maintain an understanding of the specific product lifecycle and system and process dependencies_
+ Achieve product and project goals through collaboration within the team and across teams to determine what needs to be done, why, how, and by when
+ _Accountability for supporting the delivery of projects owned and led by the team, as well as participation in team-specific activities within larger-scale projects — and involves ensuring progress is effectively tracked and communicated_
+ Ensure products and systems are available to meet business needs (incl. on-call support rotation participation) and leverage lessons learned by applying them to our products and ways of working
+ _Effective technical support is the backbone of the team and its efforts both influence — and are influenced by — the goals and outcomes of the technical product ownership and technical project leadership dimensions_
Supervisory:
Does not supervise others.
Education/Experience Requirements:
+ Bachelor’s degree in computer science, graphic information systems, or related fields (equivalent experience/certifications/degrees will be taken into consideration)
+ Two (2) years’ related experience
Preferred:
+ Experience working in traditional (waterfall) and agile software delivery environments.
+ Strong interpersonal verbal and written communication skills and the ability to exhibit sound technical judgment under pressure.
+ Directing third parties (vendors and consultants) assisting DLC in developing solutions.
+ Coordinating with cross-functional teams (e.g., IT applications, IT infrastructure, IT telecom, Security Service etc.) to develop plans and implement end-to-end solutions.
+ Supporting the development of third-party applications and custom integration solutions including major enhancements and interfaces. Responsible for writing specifications.
+ Serving as a project lead on application projects, including financial and project management for small to medium sized projects.
+ Providing testing support or coordinating testing activities with in-house quality assurance teams for application projects.
+ Preparing and presenting status updates for various projects.
+ Making modifications to existing software applications and modules in accordance with high level specifications and industry standards using disciplined software development processes.
+ Providing system performance tuning, troubleshooting, backup & recovery, and upgrades as needed
+ Implementing cross functional systems which have been developed or modified, ensuring system meets needs of client and business.
+ Light software development and SQL DB work, mostly centered on integration between vendor solutions and production troubleshooting.
+ Providing ongoing maintenance of applications or tools, including handling support issues (tickets) within area of expertise.
Scope:
Primary focus is on daily deliverables, outputs and reporting. Typically accountable for managing one's own time and work flow. Responsible for using prescribed guidelines to analyze situations and solve problems. Work is typically of moderate complexity requiring the incumbent to draw on previous knowledge to perform role. Continues to build knowledge base and develop capabilities by partnering with more experienced staff as needed.
Decision Impact
Problems and issues faced are vague but may be recognizable based on past experience. Accountable for some direct level of reasoning and decision making in straightforward situations based on precedents.
Hybrid Work
Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.
Storm Roles
All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. _Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc._
Data Governance
Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.
EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Company is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Company's commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.
Duquesne Light Company is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.
Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!
Job Family: Information Technology
Discipline: Systems & Software Analyst
Department: Operations/Metering Applications
Career Level: Associate II
Overall Purpose:
Responsible for successful collaboration within product and project teams by analyzing business and technical opportunities and challenges in order to execute effective system configuration, integration, implementation, and support activities.
Job Responsibilities:
The role balances three essential accountabilities:
+ Influence technical product strategy, direction, and goals by understanding business/technical context and working with product and project team members to deliver valuable functionality
+ _Building and supporting relationships with key users and leadership, as well as suppliers, and working within the team to establish and maintain an understanding of the specific product lifecycle and system and process dependencies_
+ Achieve product and project goals through collaboration within the team and across teams to determine what needs to be done, why, how, and by when
+ _Accountability for supporting the delivery of projects owned and led by the team, as well as participation in team-specific activities within larger-scale projects — and involves ensuring progress is effectively tracked and communicated_
+ Ensure products and systems are available to meet business needs (incl. on-call support rotation participation) and leverage lessons learned by applying them to our products and ways of working
+ _Effective technical support is the backbone of the team and its efforts both influence — and are influenced by — the goals and outcomes of the technical product ownership and technical project leadership dimensions_
Supervisory:
Does not supervise others.
Education/Experience Requirements:
+ Bachelor’s degree in computer science, graphic information systems, or related fields (equivalent experience/certifications/degrees will be taken into consideration)
+ Two (2) years’ related experience
Preferred:
+ Experience working in traditional (waterfall) and agile software delivery environments.
+ Strong interpersonal verbal and written communication skills and the ability to exhibit sound technical judgment under pressure.
+ Directing third parties (vendors and consultants) assisting DLC in developing solutions.
+ Coordinating with cross-functional teams (e.g., IT applications, IT infrastructure, IT telecom, Security Service etc.) to develop plans and implement end-to-end solutions.
+ Supporting the development of third-party applications and custom integration solutions including major enhancements and interfaces. Responsible for writing specifications.
+ Serving as a project lead on application projects, including financial and project management for small to medium sized projects.
+ Providing testing support or coordinating testing activities with in-house quality assurance teams for application projects.
+ Preparing and presenting status updates for various projects.
+ Making modifications to existing software applications and modules in accordance with high level specifications and industry standards using disciplined software development processes.
+ Providing system performance tuning, troubleshooting, backup & recovery, and upgrades as needed
+ Implementing cross functional systems which have been developed or modified, ensuring system meets needs of client and business.
+ Light software development and SQL DB work, mostly centered on integration between vendor solutions and production troubleshooting.
+ Providing ongoing maintenance of applications or tools, including handling support issues (tickets) within area of expertise.
Scope:
Primary focus is on daily deliverables, outputs and reporting. Typically accountable for managing one's own time and work flow. Responsible for using prescribed guidelines to analyze situations and solve problems. Work is typically of moderate complexity requiring the incumbent to draw on previous knowledge to perform role. Continues to build knowledge base and develop capabilities by partnering with more experienced staff as needed.
Decision Impact
Problems and issues faced are vague but may be recognizable based on past experience. Accountable for some direct level of reasoning and decision making in straightforward situations based on precedents.
Hybrid Work
Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.
Storm Roles
All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. _Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc._
Data Governance
Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.
EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Company is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Company's commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.
Duquesne Light Company is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.
Source : Duquesne Light Company