Systems Operations Analyst - Judge Group

Below are a few qualifications:

• ServiceNow Certifications
• Systems Administrator
• Hardware Asset Management
• Software Asset Management
• ServiceNow Discovery
• Experience with ServiceNow Dicovery
• Knowlege of discovery configuration and capturing hardware/software information from devices
• Implementation of ServiceNow products available from the ServiceNow store

Summary:

Specific areas of focus for this position is Software Asset Management and Hardware Asset Management. The GTO Software Asset Management (SAM) team is responsible for leading the Software Asset Management (SAM) Program. The goal of the program is to facilitate risk and compliance management of material software publishers. Value from the program is created by license compliance monitoring, reducing the risk of software audits and penalties, and optimizing software usage, to name a few.  The GTO Hardware Asset Management (HAM) team is responsible for leading the Hardware Asset Management (HAM) Program. The role will sit within the SAM team but will support technical needs of both SAM and HAM.

Responsibilities: 

• Managing technical projects involving the SAMPro and HAMPro modules in ServiceNow Engaging with the SAM vendor, Anglepoint, in meeting requirements of managing licensing tools for IBM and other software publishers 
• Driving process improvement through automation and leveraging ‘out of the box’ solutions from the SAMPro and HAMPro modules in ServiceNow 
• Ensuring adherence to change enablement processes and procedures to mitigate risks to the environment 
• Managing key relationships with peer roles within the enterprise. 
• Identify opportunities for cost savings, to address efficiency, improve processes, and develop program metrics

Qualifications

ServiceNow experience - SAMPro module, HAMPro module; infrastructure