Systems Engineer (Voice) - Fidelity TalentSource LLC

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Engineer to work in Fidelity’s Enterprise Infrastructure Group in Westlake TX or Salt Lake City UT.

Team

The main responsibility of the team is to lead initiatives which improve the operational stability and availability of the applications that customer facing associates used to do their job. The team’s goal is to deliver agreed levels of service to users and customers and to deliver the best associate experience possible!

The Expertise and Skills we’re Looking For

• Knowledge of ITIL practices
• Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.
• Experience leading technology environment stability and availability.
• Proven experience working with IVR, VoIP and Call Center technologies (on-prem or cloud)
• Experience with Agile software development methodologies, delivery projects, and implementation.
• Knowledge of basic networking (ping, traceroute, DNS)
• Experience with search and analytics engines (Splunk, ELK…)
• EKS - experience in managing Kubernetes cluster administration and expected to have good experience troubleshooting Kubernetes
• Experience with Linux/UNIX and Windows operating systems
• Experience with workflow design, data analysis, and requirements identification/specification
• Experience with cloud-based technologies including SaaS solutions in the cloud and AWS
• Experience with CI/CD pipelines and associated technologies
• Experience with Powershell and Python scripting
• Experience with programming languages including Java.
• Production support experience with financial systems
• Demonstrated creative and abstract thinking
• Strong communication (written and verbal) and interpersonal skills
• Positive relationship management and facilitation skills
• Strong analytical and/or project management skills required
• Ability to provide 24x7 support for the production environments
• Provide support coverage for 1:30pm EST – 9:30pm EST
• Strong problem solving and troubleshooting skills
• Understanding of financial services industry a plus

Dynamic Working

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Company Overview

 
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at

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We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at .

Information about Fidelity Investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit

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blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.