Systems Engineer Voice - Eliassen Group

**Hybrid | Onsite 2 weeks (5 days X 2) per month (every other week) | Westlake, TX or Salt Lake City, UT**

Our client has an exciting opportunity for a system engineer.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $53 - $58 / hr. w2

The main responsibility of the team is to lead initiatives which improve the operational stability and availability of the applications that customer facing associates used to do their job. The team’s goal is to deliver agreed levels of service to users and customers and to deliver the best associate experience possible!

 • Knowledge of ITIL practices

 • Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.

 • Experience leading technology environment stability and availability.

 • Proven experience working with IVR, VoIP and Call Center technologies (on-prem or cloud)

 • Experience with Agile software development methodologies, delivery projects, and implementation.

 • Knowledge of basic networking (ping, traceroute, DNS)

 • Experience with search and analytics engines (Splunk, ELK…)

 • EKS - experience in managing Kubernetes cluster administration and expected to have good experience troubleshooting Kubernetes

 • Experience with Linux/UNIX and Windows operating systems

 • Experience with workflow design, data analysis, and requirements identification/specification

 • Experience with cloud-based technologies including SaaS solutions in the cloud and AWS

 • Experience with CI/CD pipelines and associated technologies

 • Experience with Powershell and Python scripting

 • Experience with programming languages including Java.

 • Production support experience with financial systems

 • Demonstrated creative and abstract thinking

 • Strong communication (written and verbal) and interpersonal skills

 • Positive relationship management and facilitation skills

 • Strong analytical and/or project management skills required

 • Ability to provide 24x7 support for the production environments

 • Provide support coverage for 1:30pm EST – 9:30pm EST

 • Strong problem solving and troubleshooting skills

 • Understanding of financial services industry a plus

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!