Systems Engineer - HealthStream, Inc

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream's brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?

• A collaborative work environment
  
• A mission-oriented mindset
  
• Work-from-home flexibility
  
• A chance to grow your career
  

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Your Role As a HealthStreamer

Position Summary

The Systems Engineer position is a generalist position providing off-the-shelf computing infrastructure and software solutions to IT and business problems. Applicants should display excellent technical problem solving skills, attention to detail and a solid understanding of systems design.

Essential Duties and Responsibilities

You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.

• Complete assigned projects, providing solutions to business and IT stakeholders
  
• Investigate and make approved improvements to existing MIS systems, proposing new projects if prudent
  
• Monitor new and changed systems for a time afterward, to ensure lasting quality of the engineering product
  
• Develop and maintain MIS monitoring, installation and configuration procedures.
  
• Contribute to and maintain system standards
  
• Provide Tier I/Tier II and other support per request from various constituencies. Investigate and troubleshoot issues.
  
• Project work occasionally requires off-business hours commitments
  

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

• 8-10 years of systems solution and engineering experience
  
• Bachelor's degree Computer Science, Information Technology or similar
  
• Lesser degree and equivalent years in field experience maybe considered
  
• Microsoft, VMware and other certifications are a plus
  
• Persistence and success with troubleshooting
  
• Ability to thoroughly learn new technologies quickly
  
• Self-confidence and interpersonal skills
  
• Excellent communication (both verbal and written) skills
  
• Ability to work effectively on a team and mentor others
  
• Able to work well under the pressure of high priority issues and project timelines
  

Skills and Abilities Required

• Minimum 8-10 years' experience in systems solution and engineering experience
  
• Familiarity with project management principles
  
• Supports the mission and goals of the company.
  
• Demonstrates integrity and strong ethical standards.
  
• Committed to quality and its continuous improvement.
  
• Solves problems proactively.
  
• Seeks better and more efficient ways to accomplish tasks.
  
• Communicates clearly and ensures others receive communication
  
• Able to think critically to solve problems
  
• Self-management and ownership of work assigned
  

COMPETENCIES

• • Accountability - Taking responsibility for one's actions and the consequences that result from those actions.
    
  • Communication & Positive Presence - Listening attentively and respectfully; expressing thoughts and ideas effectively and concisely-both verbally and in writing. Exhibiting a pleasant attitude.
    
  • Collaboration - Cooperating and working effectively with others in the pursuit of common goals.
    
  • Critical Thinking - Using sound judgment, logic, and common sense to identify efficient and effective ways of approaching problems or new initiatives.
    
  • Adaptability- Being flexible and continuing to function effectively during times of change.
    
  • Continuous Improvement - Keeping an open mind; seeking new ideas and ways of doing things in order to streamline processes and increase client/customer satisfaction.
    
  • Planning & Organizing- Appropriately prioritizing activities, scheduling time, and utilizing resources in order to complete tasks in an efficient and timely manner.
    
  • Work Ethic - Setting high standards for one's work; taking care to ensure all aspects of work are completed accurately.
    
  • Customer Service - Treating clients/customers with a high level of respect and taking action in order to meet or exceed expectations and resolve problems.
    

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
  
• Paid Time Off
  
• Parental Leave
  
• 401k and Roth
  
• Flexible Spending Account
  

• Health Savings Account
  
• Life Insurance
  
• Short- and Long-Term Disability
  
• Medical Bridge Insurance
  
• Critical Illness Insurance
  

• Accident Insurance
  
• Identity Protection
  
• Legal Protection
  
• Pet Insurance
  
• Employee Assistance Program
  

• Fitness Reimbursement
  

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!