Systems Engineer - MS Exchange (2024-0051) - Acclaim Technical Services

Acclaim Technical Services, founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow. We are actively hiring a Systems Engineer - MS Exchange with TS/SCI clearance and polygraph to join our Mission Technology Division working in Herndon.  

• MS Exchange Engineer will support a team engaged in providing engineering and technical support in a mission-critical Windows-based environment to users world-wide. The candidate must be able to analyze requirements, understand the architecture, and troubleshoot other data processing problems for applications
• Assist with the design of the organization's technology architecture and implementation of hardware and software infrastructure
• Possess a very high level of knowledge of Exchange 2016 or 2019
• Possess broad system experience and understanding of supporting elements of the architecture, including the OS and relevant networks
• Plan and implement Exchange platform upgrades, and must understand the customer environment to be able to modify standard deployment packages conforming to the unique security architecture in place
• Evaluate the current environment and support creating of a platform roadmap, analyze system performance and recommend corrective and preemptive actions
• Conceptualize, design, and implement solutions to problems reported or discovered, and continuously improve the quality of service provided by the email infrastructure
• Deliver timely and high-quality solutions to customer problems and requests focusing on root cause analysis, prevention, and knowledge transfer
• Help with the analysis of migration to new Exchange server environments
• Respond to customer requests to correct or modify malfunctioning applications
• Investigate issues with applications, servers, and storage
• Report to division management the status of issues, corrective actions being taken, and the resolution of investigations
• Partner with Premier Technical Account Managers to effectively manage hot-sites, including documented action plans and daily status updates for the customer and Microsoft management
• Initiate and participate in triage meetings to share knowledge with other engineers and efficiently resolve customer problems

RESPONSIBILITIES/REQUIRED EDUCATION & EXPERIENCE:

• Must possess an active TS/SCI clearance with polygraph
• Exchange Server 2016 or 2019, including experience implementing and troubleshoot Database Availability Groups
• Practical experience troubleshooting Exchange Server and Windows Server performance problems involving Outlook 2016 or 2019
• Ability to work independently with minimal management supervision
• Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.​
• Core Hours: 9:30- 2:30

• Active Directory (architecture, design, disaster recovery, and troubleshooting)
• Knowledge of Security Development Operations (SecDevOps) on iterative development projects
• Agile development
• Experience with modern software languages (e.g., Java, C++, C#, Python, Perl, etc.) or the ability to automate through PowerShell script
• Certs: Preferred to have Microsoft administration or engineering certs, including Azuret​​

Equal Employment Opportunity / Affirmative Action

ATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by federal, state or local law. It is the policy of ATS not merely to refrain from employment discrimination as required by the various federal, state, and local enactments, but to take positive affirmative action to realize for women, people of color, individuals with disabilities and protected veterans full equal employment opportunity. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.