Systems Engineer (L2) - StepUP IT Services, LLC

Hi there! We are StepUP IT, a Managed Service Provider, based in Eugene, OR. We are eager to accomplish our short and long-term goals. Are you are the perfect candidate to join us on this adventure?

We are passionate about creating an amazing work culture for our employees where they feel valued, inspired, and motivated. Your expertise and creativity are critical to us, and we want you to enjoy every step of the journey with us. We are looking for individuals who are driven and excited about contributing to our mutual success. We are committed to supporting your growth and compensating you fairly as we strive for excellence.

Come and be a part of our vibrant team! Let's conquer every challenge that comes our way and become the leader in the industry!

SUMMARY

Our Engineers perform IT network implementations, upgrades, troubleshooting, maintenance, and support for our growing client base of 60+ organizations. Our projects employ the latest technologies to provide our clients with the most reliable, business-grade solutions on the market. This is an excellent opportunity for a motivated IT professional looking for high-level mentorship and career growth.

RESPONSIBILITIES

• Perform Help Desk support for Windows-based systems
• Configure and deploy windows PC's
• Provide support for new applications and upgrades to existing systems
• Create and implement solutions to technical problems and implementation of new systems or infrastructure changes
• Apply critical systems updates and patches to maintain functionality and security
• Monitor critical systems and take corrective actions prior to failure
• Prepare for disaster recovery and ensure that appropriate backups are completed and tested
• Troubleshoot software and hardware failures and identify network problems
• Establish and maintain security and integrity controls
• Effectively execute service offerings and communicate their value to clients
• Assume responsibility for on-time and efficient customer service
• Participate in recurring on-call rotation for afterhours support.
• Assist with new client onboarding and system documentation
• Assist project team with IT equipment installation & configuration

REQUIREMENTS

• Bachelor’s degree in Computer Science (or related field), or relevant work experience
• 4+ years technical experience with increasing responsibility
• Experience with Windows-based production environments
• Ability to assess a broad range of technologies including LAN/WAN, VPN, IPD, and overall network and systems management
• Understanding and administration of network services (TCP/IP, DNS, SMTP, HTTP, etc.)
• Windows PC deployment in Windows/Active Directory envionments
• Excellent customer service, communication, written and organizational skills
• Ambition to succeed as a Team Player
• Motivation to meet company defined goals
• Must be able to lift 50 lbs.
• Must have valid Driver's License and reliable vehicle for transportation

SCHEDULE AND HIRING PROCESS

This is a full-time, Monday through Friday position, based at our headquarters in Eugene, OR. 

The interview process is generally broken into three (3) parts:

1. Phone call pre-screening
2. Phone call interview with one or more of our executive team members
3. Phone call or In-person interview with one or more of our executive team members

HOW TO APPLY

Submit your resume. We want to learn about you! For highest consideration, please include a cover letter and verifiable references. Your cover letter should provide some insight into your career goals, personal interests, and reasons for applying for this position. If you have been referred to us by a friend or colleague, please make sure to include a shout out!