Systems Engineer II (VDI) - Edgewater Federal Solutions, Inc.

The Candidate shall be responsible for engineering all VDI design, deployment, and maintenance of VDI systems and components within the FBI. The Candidate shall install, patch, upgrade, update, and document the current environments, design, document and deploy upgrades, and provide on-site expertise for both Citrix and VMware VDI environments currently in use by the FBI.

• Responsible for engineering and configuring printing between various classification levels and ensuring security of data for all FBI VDI systems.
• Proactively address performance and anticipated user requirements
• Shall be able to support both Windows and Linux mixed environment.
• Hands on experience in implementing and supporting Citrix Xen Desktop, VMware vSphere, Hypervisor Management, Active Directory, GPO Management, Virtual Desktop Infrastructure Deployments.
• Able to design overall VDI solutions, conduct planning, requirements analysis, pre and post implementation support, training, and maintenance.
• Responsible for ensuring that the client’s performance, security, user experience, reliability, availability, and all other functional and non-functional requirements are met.
• maintain system documentation, assist with system accreditation and monitoring.
• Engineer and configure printing between various classification levels and ensuring security of data for all FBI VDI systems.
• Engineer, deploy and O&M the Microsoft operating system baseline images for use on all FBI enterprise endpoints. All baseline images must meet DISA STIG and internal FBI Security recommendations. Incremental baseline releases are due Quarterly, NLT the 15th of each month (January, April, July, and October).
• Provide engineering, deployment, and transition to O&M services for a broad range of current and future Microsoft applications and technologies, or other third- party tools that integrate with Microsoft products. Currently utilized technologies include but are not limited to: Microsoft End Point Configuration Manager (MECM), Microsoft System Center Software Portal (MSCSP), and Microsoft Office products.
• Create automation scripts and deploy orchestration and automation processes and products to support the FBI’s VDI, workstation and Controlled Interface environments which are expected to provide reduced spin up / spin down times, standardized deployments, business process automation, self-service portals, user and customer experience enhancements, automated patching, and maintenance.
• Proactively address performance and anticipated user requirements.
• Be able to support both Windows and Linux mixed environment.
• Have expert experience in implementing and supporting Citrix Xen Desktop, Application Virtualization, Load Balancers, VMware vSphere, Hypervisor Design, Hyper Converged Deployments, VSAN Administration, Microsoft SQL, Active Directory, GPO Management, Virtual Desktop Infrastructure Deployments of 50000+ Desktops, and VMware VDI environments.
• Be responsible for the engineering, deployment and O&M of hyper converged server and storage solutions for use in the FBI’s VDI environments. Current implemented hyper converged technologies include but are not limited to Nutanix, Dell, and VMware.
• Be responsible for the engineering, deployment and O&M of enterprise sever virtualization solutions supporting the FBI’s VDI, print and application and OS delivery environments. Current implemented server virtualization technologies include but are not limited to VMware and Hyper-V.
• Design overall VDI solutions, conduct planning, requirements analysis, pre and post implementation support, training, and maintenance.
• Ensure that the client’s performance, security, user experience, reliability, availability, and all other functional and non-functional requirements are met.
• Ensure technical documentation exists for all systems and is kept up to date to include inventory and patch levels of all systems to include hostnames, property numbers, IP addresses, enclave, number of cores, number of processors, admin passwords, certificates, and service accounts on a monthly interval.
• Assist with system accreditation and monitoring.
• Provide timely problem resolution.
• Provide recommendations for future hardware requirements, as well as benchmarking and testing of hardware prior to FBI adoption. Hardware categories include but are not limited to workstations and components, printers and components, hyper converged infrastructure, and peripherals.
• Install, configure, test, and maintain system management tools for all data center network components.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Maintain security, recovery, and redundancy strategies.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks, such as automated provisioning virtualized resources.
• Participate in the design of information and operational support systems, provide 3rd level support.
• Install, configure, test, and maintain system management tools for all data center network components.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Maintain security, backup, and redundancy strategies.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks, such as automated provisioning of addresses and VLANS with Infrastructure as a Service (IaaS).
• Assist in the design of information and operational support systems.
• Liaise with vendors and other IT personnel for problem resolution.
• Ensure technical documentation exists for all systems and is kept up to date to include inventory and patch levels of all systems to include hostnames, property numbers, IP addresses, enclave, number of cores, number of processors, admin passwords, certificates, and service accounts on a monthly interval.
• Provide real-time alerts and dashboard information on system performance and availability.
• Document system configurations to include passwords, access controls, version number, and revision numbers, patch levels, and inventory to include hostnames, TCP/IP addresses, number of processors, and number of cores, memory, and license keys.
• Continually transition knowledge to the Government staff through training and assistance on how to use the technology using industry best practices.
• Provide real-time reporting of provisioned and non-provisioned resources such as bandwidth utilized to include performance metrics for availability, performance, and trends.
• Continually transition knowledge to the Government staff through training and assistance on how to use the technology using industry best practices. Author step by step solutions for Tiers 1 and Tiers 2 for frequently asked questions and problem resolution references.

• A Bachelor's degree in the relevant field is preferred and 6+ years of designing and implementing virtual platforms for desktop, applications, and server virtualization solutions   
• U.S. Citizenship is required per contract to obtain and maintain a Top Secret clearance with SCI-CI poly.
• Active Top-Secret Clearance with SCI-CI Poly eligibility

Preferred:

• Citrix Certified Associate (CCA-V)
• VMware Certified Professional 6 – Desktop and Mobility (VCP6-DTM) and/or Nutanix Platform Professional (NPP)

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD.  The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2023. 

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.