Systems Engineer II - Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

ESSENTIAL DUTIES: (Primary Duties and Responsibilities)

• Partner with Aqua’s Project Management Office (PMO) to lead the design and implementation of technology solutions related M365, MS Active Directory, VMware, Citrix, and end-user solutions.
• Provide the appropriate design, build, support, and maintenance of Windows Server, virtualization, and desktop operating systems. Work with the Service Desk to manage the up-time and operations of these systems.
• Serve as a technology subject matter expert on key technology trends leading to innovative solutions that meet corporate initiatives.
• Deliver strategic oversight and planning for M365 systems, and desktop to ensure technology components are properly designed in alignment with enterprise strategies.
• Provide daily administration and support of customer information systems on Windows, VMware, Citrix, and Red Hat platforms including security, system patches, upgrades, configuration changes and the maintenance of production and test configurations. 
• Create and maintain comprehensive documentation.  Provide required documentation for operational handover to Service Desk from design, build, and execute phases of projects.
• Follow security design and operational best practices to ensure the corporate network and entire infrastructure is operated and maintained in a secure environment -- monitor both internal compliance and external threats.
• Provide capacity planning for the effective use of current systems and plan for growth of the corporation. Support the company’s plans for system consolidation and standardization.
• Participate in disaster recovery planning, testing and execution of the disaster plan when warranted in a real time/life situation and by way of annual testing.
• Facilitate the implementation of appropriate change management procedures following formal and informal processes when implementing production system changes.
• Serve as escalation point for Service Desk team to ensure incident response and request fulfillment related to mobile and desktop devices are managed to meet defined SLT’s and SLA’s.
• Assists with other tasks or projects as assigned  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function(s). 

QUALIFICATIONS (Required Experience, Education, Licenses, and Certifications)

• Bachelor’s in Information Technology or Computer Science
• At least 7 years of engineering and design experience with Microsoft technologies
• Experience with M365, Windows Server, Windows 10, MS SCCM, and Active Directory required
• Automation and PowerShell scripting experience preferred
• Current Microsoft MCSE preferred

KNOWLEDGE, SKILLS AND ABILITIES: (Examples below)

• Azure, M365, and SCCM experience preferred
• Automation and PowerShell scripting experience preferred
• Red Hat Enterprise Linux experience preferred
• SCADA technologies experience a plus
• Excellent written and verbal communications skills; communicate effectively (clearly, concisely, and professionally) with internal customers
• Strong customer service skills
• Ability to work well under pressure
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment
• A team player able to work effectively in a team fostered multi-tasking environment                   

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Perform sedentary work- exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
• See, hear, talk, and perform tasks requiring manual dexterity.
• Operate standard office equipment.
• Working conditions may include travel to work sites of Essential Utilities and/or other constituents (if applicable)
• Travel Requirements up to 2%

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities.  If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).  
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.