Systems Engineer at CCS Business Solutions, Inc.

Since 1974, CCS Business Solutions, Inc. has delivered outstanding technology solutions to a wide range of clients in various industries.  Although we focus our efforts in Northeast Ohio, CCS supports clients in 23 states, Canada, and Mexico.  We pride ourselves on hiring the best and brightest employees and having incredibly low employee turnover.  If you’re looking for a challenging position with a rapidly growing high tech company that has great employees, loyal customers and an outstanding reputation spanning 50 plus years for customer service, then we invite you to expand your career with us.

Job Description:

CCS Business Solutions is looking for a System Engineer Tier II/III.  Candidate must be someone with a blend of technical and interpersonal skills, very reliable, and always provide excellent customer service. This position will support our internal datacenter (cloud environment) and all of our customer’s environments (both cloud and on-premise).  Responsibilities will include installation, configuration, troubleshooting, and maintenance of all associated servers, workstations, network devices, etc. 

Responsibilities:

• Provide clients with technical expertise pertaining to networking, mobility, virtualization and cloud-based solutions
• Provide problem diagnosis for system trouble tickets
• Evaluate, recommend, and execute new technologies and update existing infrastructure to ensure optimal network performance
• Develop IT strategies to ensure the networking infrastructure meets existing and future requirements based on needs and regulations
• Candidate must have the ability to work in a variety of environments, have excellent follow-up skills, provide detailed documentation, and be able to work effectively and independently 
• Must be able to work on multiple support tickets at the same time in a team consulting environment
• Participation in proposal content, product research, and sales meetings with prospective clients may be required
• Candidate must be reliable and willing to be on call during all hours of the day (time outside of normal business hours is very minimal but is expected in certain situations)

 Requirements:

• Bachelor's degree in Computer Science or equivalent experience
• Microsoft certifications strongly preferred
• Minimum of 5 plus years' experience with maintaining, troubleshooting, and supporting of various technology environments
• Prior consulting experience is highly desirable
• Comprehensive understanding of operating platforms, connectivity, security, and information management
• Must be strong in all aspects of Microsoft back office platforms including Microsoft Server, Microsoft Exchange, Microsoft SQL, Remote Desktop Services, and Virtualization
• Must understand networking, firewalls, routing, and switching
• Outstanding and proven communication at all levels within an organization
• Project management and organizational skills required

 This will be a remote (work from home) job.  Corporate Headquarters are located at 4450 Belden Village Street NW, Canton, OH 44718.  Local day travel to customer sites in Northeast Ohio will be required as needed.