Systems & Data Specialist - The Frick Museums and Art of Pittsburgh

Systems & Data Specialist
The Systems & Data Specialist is responsible for providing hands-on support for a number of technical networks: phones, copiers, computers (Wi-Fi), as well as assisting with AV support for the site as needed. Provides assistance to the Senior Staff with projects as required.

•          Must have a Commitment to fostering a workplace culture of equity and inclusion.
 
Reports to:     Facilities Manager
Hours:             Monday – Friday, 9:00‐5:00 with occasional evening and weekend work required
Status:             Full-time, exempt, with benefits
Salary:              $56,000 - $69,846 depending on experience

Responsibilities:
           

•   With the Facilities Manager, manages the relationships between the vendors who provide technical assistance for the following: computer network (Shiloh Services), Avaya telephone system (AEC), fiber network (Horizon Information Systems), Toshiba copiers, etc.
•   Presents as the first line of response to manage on-site tech issues such as phones, computers, copiers, Wi-Fi, proprietary applications, etc.
•   Liaises with other departments to determine data/technical support needs; assist with the collection of data, assist in streamlining the processes and provides analysis
•   Maintains an accurate physical equipment inventory of all PCs, printers, laptops, iPads, servers, credit card machines and other hardware
•   Maintains schedule of required IT licenses and certificates and ensures compliancy
•   Maintains organized storage of hardware and equipment
•   Assist departments with AV setups, as necessary
•   Maintains the ongoing care of the fiber network, including preventative maintenance and responding to issues.
•   Assist with bringing systems/hardware online after site outages/emergencies
•   Liaise with Marketing department and vendors as required to ensure the website and email communications application are working as needed
•   Research and purchase IT components, as required
•   Create and manage annual operating and capital budget as related to IT.
•   With the Director of Finance – ensures that the site is PCI compliant and work to keep the organization in good standing
•   Manages databases: Counter Point, Outbound, etc.
•   Coordinates the data transition to Tessitura or Salesforce from current database systems
•   Stays current on cyber security technologies to protect systems, networks, programs, etc.
•   Maintains the accuracy of the Frick’s Outlook site calendar
•   Maintains the Frick’s intranet/internal communications site
•   Respond to assigned work orders generated through MaintainX
•   Handle other IT related duties as requested or required

Qualifications:

•   Minimum of 2 years of data management experience – demonstrated aptitude for systems configuration and problem solving
•   Two-years of IT-related education minimal; Four-years preferred
•   Network server familiarity, preferred
•   Windows Office computer experience and proficiency required (specifically Excel, Word, Outlook, etc.)
•   A quick learner with the ability to prioritize tasks under pressure
•   A trustworthy, creative individual and someone who enjoys a challenge
•   Possess the ability to work independently but also be a team player
•   Excellent customer service and communication skills and presents with a professional demeanor
•   Excellent organizational skills with attention to detail and accuracy
•   Ability to frequently climb stairs and walk between buildings on a 10-acre site.
•   Ability to lift and carry up to 25 lbs.
•   Ability to work in inclement weather when necessary.
•   Clearance of a criminal background check

The Frick Pittsburgh is an Equal Opportunity Employer committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity and urges qualified diverse applicants to apply.
 

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