Systems Analyst - People's Health Center

About Us:

People's Family of Corporations (PFC) consists of three nonprofit agencies providing health care, dental, behavioral health, and community outreach to underserved populations throughout St. Louis and the surrounding areas.

Position Summary:

This position will provide technical and procedural solutions to coordinate with overall healthcare systems, business systems, and Information System integration. Works cooperatively and supportive with other departments; manages the day-to-day operations of the IT department, participates in systematically assessing PFC's IT needs and the success of support activities.

This is not a work from home position.

Essential Duties and Responsibilities: Duties are not all inclusive, other duties may be assigned.

1. Ensures that all Information Technology (IT) systems are maintained and managed in accordance with the industry standards and per PFCs policies and procedures, with the goal to achieve maximum benefits, effective security, and reliability.
2. Responsible for designing, documenting, implementing, and maintaining an effective support center methodology and process; manages the life cycle of every support center call including follow-up and feedback contacts.
3. Ensures that the IT department provides comprehensive, integrated, reliable, high-quality information technology services in the areas of hardware/software support, management, administration, installation, sourcing, and security.
4. Serves as a source of documentation and standards to help direct the activities of the IT Department.
5. Initiates and directs special projects as required to improve the technology footprint for the organization.
6. Plans, manages, and supports voice, data, and video services including the network, servers, computers, and peripherals. Develops solutions for large scale IT projects, researches and evaluates new, develops new configurations and procedures to improve and expand capabilities of the IT department.
7. Coordinates and schedules staff, responds to repair projects and complex network problems, ensures proper follow-up of installations, and reported problem, negotiates cost for inventory equipment, material and supplies needed for repairs and installations.

• Accept and perform other work as assigned and assume duties of others during absences when assigned.

1. Perform required on-call rotation in conjunction with the rest of the Information Technology team members.

Qualification Requirements:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Education and/or Experience:

1. Bachelor's degree in Computer Science from an accredited college or university.
2. Experience with Windows Server builds, Active Directory, DHCP and DNS.
3. Experience with Microsoft 365 suite of products (Teams, Office 365, OneDrive, SharePoint etc).
4. Knowledge/experience with cloud technologies (Azure), a plus.
5. Experience with Cisco networking devices, routing, switching, a plus.
6. Advanced excel skills required. Knowledge/experience with writing SQL queries/stored procedures a plus.
7. Experience with other programming languages (python, PowerShell, java) a plus.
8. Knowledge of the design of LAN/WANs, remote access, and all its components.
9. Experience with PC's and Network design.
10. Knowledge in Disaster Recovery and backup operation procedures and tools.
11. Experience working with all versions of the Windows OS and MS Office applications.
12. Highly effective communication skills. Self-motivated with the ability to manage time and work without direct supervision. Extremely customer/User oriented.