Systems Analyst - HealthCare Associates Credit Union

HealthCare Associates Credit Union (a $460M credit union based out of Naperville, IL) is seeking a Systems Analyst to support the Information Technologies department in creating a climate open to sharing information and knowledge. This role will develop and communicate strategies to integrate new technology throughout the Credit Union; and assist in managing the implementation of new technologies to maximize efficiencies, cost-control, and member satisfaction.

We know how important people are to our organization which is why we offer an extensive benefits package which includes:

• A competitive salary.
• 4 weeks of paid time off.
• Federal holidays off.
• Full benefits package.
• 401K (Employer Matching up to 4.5% of eligible pay PLUS Employer Contribution of 4% of eligible pay)
• Volunteer opportunities.

Interested? Here's more about the role:

Responsibilities:

Information Technologies Support

• Provide technical support to end-users, diagnose, and resolve hardware and software issues, and ensure a high level of member satisfaction.
• Respond to and resolve help desk requests in a timely and efficient manner.
• Execute the Primary role of the Daily Production Schedule.
• Perform daily system monitoring, verifying the integrity and availability of systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
• Research and resolve processing errors, software, and end-user issues and provide advice and training to end-users (First-level help desk contact).
• Create and maintain operating procedures and schedules.
• Use ITSM software (Jira) and tools to collect agreed performance statistics and to ensure that appropriate action is taken to investigate and resolve incidents in systems and service.
• Create and maintain technical documentation, including system configurations, procedures, and troubleshooting guides.
• Conduct training sessions for employees on IT systems, tools, and best practices.
• Ensure that end-users have the knowledge and skills to use technology effectively.
• Participate on projects with a focus on smoothing the transition from development staff (Senior Network Administrators, Analysts, Management, etc.) to production staff (end-users) by performing quality testing, documentation, and cross-training within the project life-cycle.

Banking Systems Administration

• Maintain and administer banking application environments, including but not limited to Symitar Episys, iPay Bill Pay, Vertifi DeposZip, Microdynamics Group/OSG eStatements, Alkami ORB (online relationship builder), MeridianLink's XpressAccounts, DocuSign, CUNA Mutual LoanLiner, and SWBC EasyPay.
• Fully vet with quality assurance testing updates, patches, and new releases for banking applications including formal documentation of QA checklists and release summaries for staff.
• Identify and resolve issues with applications, automated tools, network scripts and group policies.
• Create, change, and remove third-party security access for end-users as requested by management.
• Participate in the development and implementation of software related procedures and standards.

Development

• Offer business process recommendations to IT management on effective usage of systems and technologies to utilize their fullest potential.
• Participate on project implementations including requirements gathering, validation, beta testing, user acceptance performance, deployment, and project closing debrief.
• Contribute to project plans and schedules and track and report project statuses.
• Assist in communicating and documenting requirements of projects with departments, programmers, networking team, and vendors in a clear and organized fashion.
• Act as liaison between departmental end-users, analysts, networking team, and consultants in the analysis, design, configuration, testing, and maintenance of systems and processes to ensure optimal operational performance.
• Ensure full compliance with Credit Union service standards, policies, procedures and regulations.
• Coordinate with IT management on priorities and assignments.

Other

• Provide input for annual budget.
• Act as a backup to fellow Information Technology staff.
• Improve technical expertise through training while ensuring up to date knowledge in current interactive technologies, development trends, strategies, products, and best practices.
• Actively engage in learning opportunities that will improve over-all knowledge of the Credit Union Industry and HACU's current products.
• Other duties as assigned.

Demonstrated Skills, Abilities, & Behaviors:

• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to understand and abide by the strict confidentiality policies that are necessary at a financial institution.
• Multi-tasking, time management, and creativity are imperative to the success of this role.

Qualifications:

• Associate's Degree or equivalent experience in the areas of project management or business analytics.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with operating systems, network configurations, and IT security principles.
• Computer literate, knowledge of Microsoft Office Suite and average typing speed of 45 wpm.
• Understanding of relational databases, SQL commands, and Crystal Reports are also required.

HACU is an Equal Opportunity Employer

This is an onsite position

Visa Sponsorship Disclaimer: Please note that this position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.