Systems Analyst (Analyst III) - Denver at Colorado Department of Transportation

This position is only open to Colorado state residents. You must submit an application by 11:59 PM Mountain Time on Monday 10/14 in order to be considered. To view the full job announcement and apply, please go to: ;/strong>

About the Unit
This Analyst IIII position works in the Colorado Department of Transportation's (CDOT's) Chief Engineer Data Program & Project Analysis unit. The unit exists to collaboratively foster the increasing use of technological application/support principles and methodologies as a means to improve engineering practices in transportation. The unit s goal is to ensure efficient and cross functional technology methods and architecture to obtain complete and accurate data that can be used to facilitate all areas of engineering: specialty, design, pre-construction, construction, materials and project management. The unit provides a high level of engineering system support determining business requirements and rules governing differential access according to department and customer needs. In doing so, it provides application strategic direction, needs analysis, software product direction for selection and implementation, process enhancement, and system operational guidance for supported solutions for all transportation regions across CDOT.

About the Position
The Systems Analyst supports the unit s engineering systems. This position will serve as a fully operational analyst for specialty, design, preconstruction and construction systems that provide application services, data analysis and system evaluation for software solutions: SAP Project Support (PS), Consultant OnBoarding (Consultant Access Portal, One Identity), AASHTOWare Project, ProjectWise, ATSER and PMWeb. This position serves in compiling, analyzing, and interpreting a vast amount of complex engineering system data collected and utilized by Data Program & Project Analysis unit. This position clarifies methods to both end users within and outside of CDOT with respect to data system concepts, where there are unfamiliar/new applications beyond current methods. The Analyst will be responsible for determining the system support processes and designing system support operations for use in Quality Assurance/Quality Control activities and configuration management for resolving data validation and collection issues. Patterns of system support will need to be customized for each solution supported. This position is responsible for generating complex data analysis to determine data entry issues which will require adaptations of processes, dissemination of new processes and recommended system configurations for better results. The position analyzes services and trends, facilitates user requests and responses, and collaborates with the Office of Information Technology (OIT) for areas of access control and/or system issue resolution. The Systems Analyst will perform guidance activities to associated technical assistant contractors as a specialist in system support.

Your duties and responsibilities will include, but are not limited to, the following: Data Analysis/System Support

• Develops, evaluates, and maintains systems and methods for collecting, processing, summarizing, analyzing, storing, archiving, retrieving, configuring, if applicable and reporting data for engineering systems supported following the guidance set forth by the Chief Engineer and associated procedural directives.
• Independently investigates data quality problems to determine cause; evaluates options and develops and implements solutions that meet standards and criteria. Designs studies to validate such decisions and identifies methods to improve data quality using the results of the studies.
• Performs ad hoc data analysis for supported engineering systems and CDOT regions in respect to the data collection requirements or reporting requirements that need to be met as determined by work processes.
• Collaborates with CDOT regions across the state for data collection issues and determines patterns of inaccurate/error of data collection.

Identity Management

• Oversees the system onboarding/offboarding of users to supported systems including PMWeb, ATSER, ProjectWise, AASHTOWare Project.
• Works with the Office of Information Technology Identity Access Management Team to perform access requests to needed systems.
• Provides guidance to technical support members regarding activities related to onboarding operations and processes that entail both CDOT and Office of Information Technology (OIT) policies for account renewal and creation for system access.

Software Testing/Improvements

• Tests upcoming and/or new versions of support applications.
• Evaluates and reviews system business requirements and determines the potential impact changes will have on current system processes.
• Provides system improvements to OIT enterprise applications and/or vendor IT support teams based on system processes and business requirements.
• Gathers information from testing new releases in relation to established business processes.
• Performs fit-gap analysis and compares request to rules, regulations, and procedures.
• Participates in meetings to gather information to document current processes inside and outside of the engineering systems to ensure that these processes are kept up-to-date through research and attention to evolving needs.

System Problem Resolution

• Analyzes and resolves first and second level user system related issues for supported applications: PMWeb, ATSER, AASHTOWare Project and ProjectWise.
• Analyzes and resolves complex user problems associated with supported systems; documents issue(s) and closes tickets once the issues are resolved.

Other duties as assigned.

Work Environment:

• Primarily daytime hours, Monday Friday.
• Your schedule will primarily be 8:00 AM 5:00 PM work hours, Monday-Friday, but we are flexible to meet your work/life balance needs while ensuring CDOT business needs are met.
• Opportunity to work some days in the office and some days remotely.
• Occasional overnight travel to present system training as requested/needed throughout the state.

Minimum Qualifications
Experience Only:

• At least six years of experience in a field closely to the Major Job Duties, which included at least 2 years of professional experience integrating business needs and processes with software functionality, providing software support and performing software testing. This experience must include troubleshooting end use computer issues.

OR
Education and Experience:

• A combination of relevant education and experience equal to at least six years.
  • Education from an accredited college or university with coursework in information technology, computer engineering, computer science, computer information systems, information science, data science, or another field of study related to the duties of this position will be considered.
  • Professional experience integrating business needs and processes with software functionality, providing software support and performing software testing will be considered. This experience must include troubleshooting end use computer issues.