Systems Analyst 2 - American Technology Consulting

Imaging, deployment & technical support of laptops, desktops & peripherals toin-house & remote customers. Configure & support desktop applications & ensureconfigurations comply with IT policies. Date backup & restore, hardware*ONLY Local Candidates in the South Georgia area - Savannah. Ga area*.Hinesville, Ga area, Brunswick, Ga area, Statesboro, Ga area. Hilton Head, SCarea, Beaufort, SC area*MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA*A+ Certification or Network+ Certification-Required (MUST UPLOAD CERTIFICATION)• Provide onsite desktop support for customers located within assignedlocations.• Troubleshoot end user workstation and peripheral problems and effectivelydiagnose and resolve issues remotely and in person.• Ensure that end user applications and equipment continue to work as expectedand are in compliance with all applicable policies, procedures, and rules.• Install & support network devices providing business critical service• Perform end user data back-up and recovery ensuring attention to detail• Process surplus equipment according to established procedures, propersanitization of electronic equipment up to and including disk wiping to DoDstandards.• Open/document/track problem tickets escalating to appropriate workgroups whenrequired.• Coordinate with vendor support contacts to resolve technical problems withdesktop hardware and software.• Provide special project support including setup and breakdown and relocationof computer equipment and peripherals.