Systems Administrator (Tier 2 Deskside Support), Mid - Abile Group, Inc.

Overview

Abile Group has an exciting and challenging opportunity for a Systems Administrator (Tier 2 Deskside Support), Mid on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer.  All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.

The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

Responsibilities

• Provides support for implementation, maintenance, and incident troubleshooting of IT systems

• Manages hardware in all stages including unpacking and setup of end user devices

• Resolves IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation

• Installs application software on end user device workstations via scripted install packages

• Inventory management of deployed software and end user devices

• Networks and locally attaches printers

• Assists users in accessing and using IT systems

• Provides user education and training in basic hardware and software functions

• Creates and maintains documentation and SOPs to train new employees

• Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs

• Identifies and executes process improvements and other enhancements that improve operational efficiency.

Qualifications

Clearance Required: TS/SCI Clearance w/ ability to obtain CI Poly

Degree and Years of Experience: Requires Bachelor's Degree or an equivalent combination of years of experience and education and 5+ years of prior relevant experience.

Required Certifications: 

• A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
• ITIL v3 Foundations

Required Skills:

• Knowledge in one or more of the following areas:

  • Workstations (thin and thick clients)

  • Monitors

  • KVMs

  • Print, Fax and Scan Support Services

  • Audio Visual Services

  • Voice and VTC Support Services

  • Desktop Image Management

  • Virtual Desktop Infrastructure (VDI) Support Services

  • Home Directory and Profile Support Services

  • E-mail Support Services

  • Software Support Services

  • Domain Name Services (DNS)

  • Dynamic Host Configuration Protocol (DHCP)

  • Patch Management (Windows)

• Excellent troubleshooting capabilities and strong communication skills.

• Strong work ethic and attention to detail

• Strong organizational skills

• Strong writing skills (document creation and management)

• Strong time management skills and ability to work flexible schedules to meet job requirements

• Ability to work independently on projects and/or tasks

• Ability to regularly stand and walk between buildings on a large campus

• Ability to move and lift computers, printers, monitors, and other hardware

• Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM

• Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)

• Team player and willing to both share knowledge and learn from others to ensure team's success

• Enthusiasm and ability to adapt to new and changing technologies

• Thin Client using Virtual Desktop Infrastructure (VDI) Technology

• Thick & thin web-based applications

• Technical writing

About Abile Group, Inc.

Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients’ subject matter experience and Abile’s breadth of expertise. 

EEO Statement

Abile Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Anyone requiring reasonable accommodations should email careers@abilegroup.com with requested details. A member of the HR team will respond to your request within 2 business days. 

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.