Systems Administrator (Network Operations Center Technician) - Exelon

Who We Are:We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?Primary Purpose:

The Systems Administrator will possess the experience and skills to support and maintain in a role within the Exelon IT organization by providing operational technical insights to stakeholders regarding IT system solutions being deployed within the enterprise environment. Must possess ability to monitor and maintain fundamental IT system initiatives and projects, to include both cloud, non-cloud and hybrid-cloud models.

 

The IT Systems Administrator will be expected to provide technical expertise to support delivery and maintenance of IT solutions supporting Exelon. Must have the ability to evaluate IT infrastructure and application solutions and make recommendations for supporting application and data workloads within various hosting models. Demonstrate skills for basic monitoring, configuration and maintenance of, current hosting services to support virtual hosting technologies, software defined datacenter technologies, hyper-converged datacenter hardware solutions, and software tools. This role will work in collaboration with other IT teams, their leadership, enterprise business partners, vendors and project/design teams, in all aspects of the secure & reliable hosting of applications throughout Exelon's large & complex enterprise and real time operational environments.

 

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

 

Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday).

 

You must sit in our services areas to be considered (Baltimore, MD - Chicago, IL - Oakbrook Terrace, IL - Philadelphia, PA - Washington, DC). No relocation is available.

Primary Duties:

• Support projects, planning, maintenance and operations. Consults with leadership, project teams, application/service support teams and end users to support availability and perform feasibility analysis on potential changes related to Insert systems here. Provide technical expertise for maintaining performance and reliability of key IT solutions. (30%)
• Work closely with peers to develop future improvement plans, resource requirements, migrations strategies, and project schedules. Understand other technologies and service offerings and their impact to the delivery of cloud based/hybrid/on-prem services. (25%)
• Provide evaluation, testing, lab and mockup solutions as needed. Serve as a resource in assigned daily support and deployments to operations and ensure solutions meet business requirements and operational metrics (SLAs). Responsible for operating and maintaining solutions at the component level, including hands-on configuration, troubleshooting and metrics for cloud based/hybrid/on-prem services. (25%)
• Provide feedback to peers for risks identified during business impact analysis, site risk assessments and disaster recovery planning. (15%)
• Maintain technical knowledge and business acumen within our own discipline or function. (5%)

Job Scope:

• Position interacts with all levels of employees, including executives, vendors, involved in performance, maintenance, review, approval, testing and communication of business plans and services.
• Position has expertise in Microsoft and or Oracle technologies
• Position has hands-on competency in platform or application area of expertise, and tools/systems associated with these functions.
• Work under supervision and oversight.

Minimum Qualifications:

• Bachelors Degree Computer Science or related field and 2-5 years relevant experience IT infrastructure support, application support, cloud computing cloud computing, disaster/recovery or 6-9 years of relevant work experience in lieu of degree.
• Demonstrated proficiency in at least one operational domain such as storage, compute, database, collaboration, application support, cloud hosting and related technologies.
• Ability to travel domestically.
• 24/7 on-call rotational duties

Preferred Qualifications:

• Prior NOC Experience or experience with Telecommunications vendors a plus.
• CCNA certification or equivalent cert experience.

Benefits:

• Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors:USD $68,000.00/Yr. - USD $102,000.00/Yr.
• Annual Bonus for eligible positions: 10%
• 401(k) match and annual company contribution
• Medical, Dental and Vision Insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave (based on position)
• Long Term Incentive Plan for eligible positions
• Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
• Referral bonus program
• And much more