Systems Administrator - IT Systems & Cloud - imported

FirstEnergy

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]

This position is accountable, under general supervision, for installing and maintaining our primarily on Microsoft Server & Storage environment in FirstEnergy Corp. while maintaining compliance with industry standards and regulatory requirements. This position will directly support FirstEnergy's critical systems and will have a blended focus of traditional system administration, assisting to automate server administration and build infrastructure services.

Responsibilities Include:
- Design, implement, and maintain system infrastructure to ensure high availability, resilience and performance.
- Install, manage and tune mission-critical Microsoft Server systems that support operations 24x7x365 with minimal downtime.
- Automate and execute Microsoft Server standards that include Citrix servers, application servers, Active Directory servers, specialized support servers, Microsoft File and Print Servers.
- Leverage Infrastructure as Code (IaC) configuration management and automation technologies including Puppet, Ansible, Terraform, Chocolatey and Jenkins to automate infrastructure delivery.
- Automate repetitive tasks to streamline operations and reduce manual intervention.
- Develop and maintain scripting, code or interface APIs where necessary.
- Manage the testing, deployment and automation of patches and software upgrades.
- Solve complex problems and troubleshoot functionality for issue identification (including debugging); work in conjunction with other IT personnel and implement preventative measures.
- Develop technical designs and estimates to meet the business needs while supporting the company's overall IT direction and standards.
- Create and maintain system documentation and procedures to ensure governance and standards.
- Provide consulting for new applications/systems requiring Microsoft servers and services.
- Maintain and administer operating systems, server security and Microsoft services.
- Install, upgrade, configure and maintain server systems hardware and software.
- Design and implement disaster recovery procedures.
- Investigate and resolve application problems and enterprise monitoring alarms.
- Strict adherence to company processes, change management and other procedures in accordance with regulatory requirements.

Qualifications include:
- Bachelor's degree in Computer Science or related field with 3 - 5 years of related experience required. In lieu of a degree, 5 - 7 years of related experience required.
- Related experience includes, but is not limited to: a production Microsoft Server Administration role, patch management, PowerShell scripting, site reliability engineering, etc.
- Strong knowledge of the following:
- Microsoft Windows Server deployment using deployment software tools, like Symantec Ghost, Ansible, Terraform, etc.
- Intel/AMD server hardware maintenance including experience on blade and converged hardware platforms.
- Microsoft Windows Server operating system (2016/2019/2022) administration and patch management software
- VMware - Understand the structure and design of VMware server virtualization implementations focusing on virtual machine setup and administration. Knowledge of VMware infrastructure (ESX, vSphere, etc.) is necessary.
- Proficient in PowerShell and other scripting technologies.
- Puppet, Ansible, Terraform, Chef or other IaC/orchestration platforms.
- Microsoft File and Print Services
- Active Directory
- Backup technologies such as Veeam.
- RAID levels and disk technologies.
- Strong network skills for server administration and performance troubleshooting.
- Strong understanding of enterprise monitoring platforms.
- Ability and willingness to travel to company sites, work flexible hours, and be available for call-in and after-hours support (7X24 operations).
- Excellent oral and written communication skills, and strong interpersonal skills to work effectively with people at all levels and with varying backg