Systems Administrator II - Empower AI Inc.

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

 As the Systems Administrator (NCR), you will act as a model of customer service excellence to all organizational staff members in the Office of Military Commissions (OMC) as part of DISA’s Joint Service Provider (JSP) Service Delivery contract.  You will be responsible for participating with a team of highly qualified professionals and interacting daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Further, you will participate in the planning and implementing key OMC IT initiatives anticipated during this effort.  Although this position resides in NCR, traveling to the Naval Station Guantanamo Bay (NSGB occasionally) may be required.

Highlights of Responsibilities:

• Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 400 users.
• Provide O&M support for Special Access System infrastructure for approximately 150 users.
• Provide O&M support for Printer infrastructure, to include Pharos Secure Print.
• Develop, implement, manage, and maintain VDI for thick/thin/zero clients and server virtualization technologies.
• Provide O&M support for SQL Database infrastructure.
• Provide O&M support for OMC server and desktop-based software applications.
• Provide data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems.
• Support replication of network file share volumes via Distributed Files System w/ Replication (DFS-R) between the NCR and NSGB locations.
• Provide support for storage area network (SAN) and encrypted file storage capabilities.
• Create/maintain standalone workstation images in accordance with DOD security standards.
• Provide systems recovery and repair operations employing industry best practices for systems troubleshooting and fault isolation.
• Bring up-to-date and preserve computer inventory and surplus equipment
• Make sure desktop computers interconnect seamlessly with various systems
• Vouch for and implement upgrades on systems to guarantee longevity
• Ascertain and repair hardware and network connectivity issues
• Support for technical upgrading and maintaining of entire desktop systems
• Assist in testing and deployment of new applications and systems
• Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered.
• Utilize ITIL best practices to enhance and optimize the services provided to end users.
• Participate in the implementation of an enterprise knowledge base and knowledge management best practices.
• Coordinate with OMC and JSP IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods.
• Resolve customer issues effectively or escalate them to appropriate support tiers.
• Work with management in assessing staff performance/reviews/changes.
• Assist in the professional and technical development of the team

Qualifications

Requirements:

• Shall possess at the time of award a TOP SECRET w/ SCI Eligible security clearance
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into PC and software issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.

Education and Experience: 

• Required Education: Bachelor’s degree or equivalent, including consideration of vendor certification in the technology being applied.
• Required Experience: 7 or more years of professional experience supporting PC hardware and software systems.
• Administrative experience in day-to-day operational maintenance, support, and upgrades to hardware, software, and operating systems in a Microsoft Windows Server Environment; must be proficient with Microsoft’s Windows Server.
• Administrative experience in SQL Server Database Administration; must be proficient with SQL Server.
• Preferred Experience: 5+ years of SysAdmin experience with DOD or IC (DIA), especially with P2P solutions.
• Certification:
  • DoD 8570 IAT II certification (e.g., Security+, CND, CCNA-Security, CySA+, GICSP, GSEC, SSCP)
  • Microsoft Certified Solutions Expert (MCSE)
  • HDI Desktop Support Manager or A+ related certifications relevant to personnel roles/responsibilities
• Preferred:
  • VPC Data Virtualization and/or End User Computing
  • ITILv4 Foundation minimum certification

 Physical Requirements: 

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Stoop, kneel, crouch, or crawl as required
• Repeatedly lift and carry weights up to 50 pounds

About Empower AI

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  Empower AI is a VEVRAA Federal Contractor.