Systems Administrator / Help Desk Support - Sentoria Staffing Solutions

Job Title: Systems Administrator / Help Desk Support 
Location: Houston, Texas, Onsite
Job Type: Full-Time

Job Summary:

As a Systems Administrator/ Help Desk Support, you will be responsible for the day-to-day operations, maintenance, and security of the organization's IT systems. You will work closely with the 3rd party service provider to ensure proper operations of all IT systems to include hardware, software, and networks run smoothly, enabling employees to perform their tasks efficiently. Your role involves troubleshooting technical issues, implementing security measures, and optimizing system performance.

Key Responsibilities:

1. End User Support:

· Provide end user support, resolving problem tickets and implementing requests for new capabilities.

· Provision and decommission user devices, installing/uninstalling standard and ad hoc software.

· Provision and decommission Office 365 user accounts and licenses.

2. User Account Management:

· Create, modify, and delete user accounts in Active Directory or other directory services.

· Manage access control and permissions for users and groups.

· Provide user support for login and authentication issues.

3. System Maintenance and Troubleshooting:

· Install, configure, and maintain server hardware and software.

· Monitor system performance, identify issues, and resolve them promptly to minimize downtime.

· Conduct routine system updates, patches, and upgrades.

· Diagnose and troubleshoot hardware and software problems.

4. Network Management:

· Configure and manage network devices, including routers, switches, and firewalls.

· Monitor network traffic and ensure optimal network performance.

· Set up and maintain Virtual Private Networks (VPNs) for secure remote access.

5. Security Management:

· Work with 3rd party service provider to implement and enforce security policies and best practices.

· Install and maintain antivirus and anti-malware software.

· Conduct regular security audits and vulnerability assessments.

· Respond to security incidents and take appropriate actions.

6. Backup and Disaster Recovery:

· Work with 3rd party service provider to develop and maintain backup and disaster recovery plans.

· Regularly back up critical data and test restore procedures.

· Ensure data integrity and availability in case of hardware failures or disasters.

7. DNS Records Management

· Collaborate with web developers to manage DNS hosting

· Maintain health of domains across companies/tenants

8. MSP Liaison

· Serve as liaison between 3rd party service provider and company

· Manage upcoming enhancement projects and implementations with 3rd party service provider

9. Virtualization and Cloud Services:

· Work with 3rd party service provider to deploy and manage virtual machines in virtualized environments (e.g., VMware, Hyper-V).

· Work with cloud platforms (e.g., AWS, Azure) to deploy and maintain cloud-based services.

10. Documentation and Reporting:

· Maintain documentation of system configurations, procedures, and policies.

· Generate reports on system performance, security incidents, and resource utilization.

Qualifications:

· Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

· Minimum two (2) years proven experience as a Systems Administrator, Help Desk Support or similar role.

· Proficiency in operating systems (Windows Server, Linux), network protocols, and hardware.

· Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure).

· Strong problem-solving and troubleshooting skills.

· Excellent communication and interpersonal skills.

· Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate) are a plus.

NOTES:
discretionary year end bonus based on companys financials
M-F 9-6 in office Galleria