Systems Administrator Field Engineer - QEH2 Business Intelligence

QEH2, a structured and fast growing managed service provider in the area, is looking for a dependable, thorough, and professional Systems Administrator-Field Engineer who is willing to work hard in a steady paced, results oriented business with opportunities for advancement. As a Systems Administrator-Field Engineer, you will, in association with other members of your team, maintain and support all of the Information Technology related items for your clients with accuracy and care. By using a structured process, the Systems Administrator provides end-user support, systems administration, planning and communication to multiple clients via onsite and offsite efforts. Along with your team, you will provide leadership to the customers regarding server, networking and desktop support, systems design, engineering and maintenance support.

Responsibilities:

• Maintain solid client relationships by handling questions and concerns with efficiency and professionalism.
• Resolve client and system issues by determining the real or underlying cause of an incident (root cause analysis) in order to prevent future recurrences. Also support break fix efforts of system/server related issues.
• Ensures that service commitments are met within standard response time.
• Communicates via phone and email with client and teammates.
• Configure and tune operating systems for servers and client systems using the following operation systems: Microsoft Windows 7,8,10/Windows SBS 2003-2011/Server 2012/Server 2008 services.
• Provide maintenance of the system/servers infrastructure including patching, system upgrades, backups, and system configuration changes.
• Develop document and storestandard operating procedures and best practices in our technical repository.
• Trains clients on the use and basic maintenance of their IT Assets.
• Completes all required paperwork (time sheets, statements of work, tickets, etc.).
• · Assist other technicians, sales staff and administrative staff as requested.

Required Qualifications and Skills:

• Minimum of 4 years IT support experience
  • Minimum of 2 years' experience with Windows administration in an enterprise environment
• Bachelor Degree in Computer Science, Information Technology or related engineering discipline, with appropriate background and knowledge of current industry technologies and industry standards for enterprise networks to include TCP/IP infrastructure and other IP enabled technologies.
• Strong Knowledge of the following technologies:
  • Microsoft Windows
  • Microsoft Exchange
  • Microsoft Office and associated applications
  • Patch Management
  • VMWare
  • Basic networking topology, hardware and software
  • Basic data backup hardware and software
  • Active Directory, DNS, DHCP,
• Advanced level problem solving and root cause analysis skills
• Customer service focus, and strong interface/communication skills
• Competent and professional written and verbal communication skills
• Valid driver’s license and clean driving record required

WORKING ENVIRONMENT

• The selected candidate will be traveling from client to client throughout the area as needed.
• Remote support is provided when appropriate