Systems Administrator - Maximus

Maximus is seeking a Systems Administrator for a large Air Force Enterprise Service Desk contract. The administrator will be responsible for the administration, maintenance, enhancements, and change control of back-end software tools. The administrator may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical configuration, rebooting, and other remedial actions to assist with troubleshooting authentication anomalies.

*This position is contingent on funding*

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5

Job Responsibilities:

-Coordinate with stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.

-Build and deploy Domain Controllers and other identity management servers through remote means at customer sites utilizing approved installation procedures.

-Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.

-Works with third party integrations, including integration with ServiceNow.

-Provides regular and timely communication with management and business users.

-Generates and configures automated reports for various lines of business.

-Integrates a dynamic system for automatic reskilling of agents.

-Mentor junior team members.

-Update operations and maintenance documentation for 24/7/365 enterprise watch personnel.

-Support operations across multiple geographic locations.

Required Qualifications:

-An Associate's, technical degree or equivalent experience.

-DoD Directive 8570.1 Information Assurance Technical Level II certification (Security+ CE or equivalent) is required.

-Must be eligible for a Secret clearance. An Interim Secret is acceptable to start.

-Ability to obtain/retain a DoD Common Access Card (MANDATORY).

-Must have working knowledge of back-end software tools.

-1 or more years of working experience with BeyondTrust solutions. One of the following certifications may be considered in lieu of experience: ISO 27001 or ISO 27701.

-3 or more years relevant experience with the following:

-Administering system administration management tools.

-Highly proficient in MS Excel and other analytics tools.

-Skill in workforce management software and contact center technology such as workforce management systems, automatic call distribution (ACD) systems, and customer relationship management (CRM) software.

Minimum Requirements

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5

Desired Qualifications:

-Experience working with NICE CXone and integration into Service Now is preferred.

-Experience working with or ability to learn Amazon Connect is preferred.

-A strong understanding of current Microsoft supported Windows operating systems is desirable.

-Skill in analytics with the ability to interpret complex data and identify actionable insights.

-Skill in written and verbal communication.

-Ability to deliver high-quality customer service to internal and external customers by communicating with integrity and compassion.

-Ability to resolve service recovery issues and understand when to escalate to the next level.

-Ability to influence across the organization and work effectively with all levels of

-Ability to take initiative to improve processes, think strategically and identify trends.

-Ability to effectively handle details with accuracy.

-Ability to work in a demanding environment while managing concurrent tasks.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.